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https://www.jitbit.com/news/customer-support-goals/
Apr 04, 2019 · The customer support manager’s goals will be positioned more towards operational objectives - make sure everything is running smoothly and efficiently. Customer support representatives will have more direct customer-centric goals like reducing response times, and improving resolution rates. Make sense? Cool.Author: Robbie Richards
https://www.kayako.com/blog/choosing-customer-support-team-goals/
Sep 29, 2015 · Customer service goals and objectives. Developers and customer support might have the same goal, but the way their goal is measured will be different pertaining to their own roles and skill set. When you are open about what goals you are setting, unseen collaboration opportunities are illuminated. Well set goals can:Author: Jordie Black
https://www.customerthermometer.com/customer-service/measurable-customer-service-goals-with-examples/
Businesses and organisations all have business objectives and goals. Sales teams will have their own collections of sales targets and goals that support the overall business objectives. Similarly, customer service departments, teams and agents need realistic goals which support defined business objectives. Setting SMART Goals
https://www.zendesk.com/blog/important-customer-service-objectives/
Mar 28, 2018 · Matt Searle, support operations manager at VendHQ. The most important objectives for customer service are to be timely and helpful. One without the other doesn’t cut it. A 3-minute response time is no good if it contains nothing of value to the customer.Author: Andrew Gori
https://www.salesforce.com/products/service-cloud/best-practices/customer-service-goals/
One important reason to set goals is that it allows the entire support team to focus and work toward one common customer service objective. Goals “provide a clear understanding of what the company is striving to accomplish” and “give everyday tasks more meaning and clarify the reasoning behind company decisions.” Having goals to strive for is needed in every company: Goals can push ...
https://www.livechatinc.com/blog/customer-service-goals/
Dec 26, 2017 · Where efficient goal-setting for customer support teams leads. At any company, customer service goals should be a high priority, that will require extra attention. There is no doubt that the goal-setting phase will take some time and adaptation, but the results will be well worth it. Happy customer. Happy company.Author: Natasha Hoke
https://atiim.zendesk.com/hc/en-us/articles/360021844491-Customer-Success-Support-Objectives-OKR-Examples
Oct 13, 2019 · OBJECTIVE: Deliver a World-Class Customer Support Experience KR: Achieve a CSAT of 90%+ for all Tier-1 tickets KR: Troubleshoot Tier-1 issues within 1 hour KR: Resolve 95% of Tier-2 support tickets in under 24 hours KR: Each support rep to maintain a personal CSAT of 95% or more OBJECTIVE: Ensure Customer Support is a High-Performance Team KR: Maintain a weekly Support …
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