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https://www.dell.com/downloads/emea/products/services/GTS_uk.pdf
Client Gold Technical Support For Latitude, OptiPlex and Precision Whether you’re an end-user requiring fast problem resolution or an IT professional looking for rapid engineer-to-engineer access, Dell’s Gold Technical Support provides the advanced level of telephone technical support expertise you need. Gold Technical Support
https://www.dell.com/learn/au/en/auhea1/services/support-services-prosupport
Protect your hardware investments with ProSupport for PCs and tablets. Whether you have a small business or you are a global enterprise, your employees need to feel secure in your selection of end-user hardware. Your end users need access to expert support to keep up with business momentum and stay productive. Get proactive support for your ...
http://forum.notebookreview.com/threads/dell-prosupport.373264/
Apr 19, 2009 · ProSupport for IT: As a certified prosupport tech, I can dispatch parts myself. I dont even need to talk to a person and I can speed up process a lot if I'm fixing so many laptops. ProSupport for End users: supposevely you can get some sort of basic over the phone computer help if you are having issues. I dont know if it's worth the extra cost.
https://www.dellemc.com/en-us/services/support-services/prosupport-client-suite.htm
Download ProSupport Suite Comparison Chart . Read white paper about DellEMC's predictive capabilities. ProSupport Plus for PC's is the only complete support service that combines priority access to expert support, accidental damage repair, and the ability to …
https://community.spiceworks.com/topic/20803-what-do-you-think-of-dell-s-new-pro-support
Nov 12, 2009 · What do you think of Dell's new "Pro Support"? My Dell rep has sent me a few emails on the new format for their support offering. They say that the Pro Support is replacing the previously known “Gold Support” option.
https://www.dellemc.com/en-us/services/support-services/prosupport-enterprise-suite.htm
Dell EMC ProSupport Enterprise Suite professional IT support helps reduce IT complexity and control costs. ... Assigned ProSupport One technical and field engineers . ... Learn more about what’s included with our industry-leading ProSupport Enterprise Suite of support services ProSupport for Enterprise >
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