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https://www.salesforce.com/products/service-cloud/best-practices/top-support-center-designs/
As part of a customer service team, I spend a lot of time with customers advising them on support strategy and helping them get their support center up and looking good. We’ve seen the gamut of support sites, from bare bones to completely tricked out and we wanted to tip our hat to a few outstanding examples.
https://www.quora.com/What-are-good-examples-of-support-FAQ-customer-care-sections-on-corporate-websites
A modest-looking but very effective Help section is the one of UK mobile operator Giff Gaff. (www.giffgaff.com). The page (www.giffgaff.com/support) offers a ...
https://www.forbes.com/sites/nextavenue/2014/03/28/7-secrets-to-get-good-customer-service-by-phone/
Mar 28, 2014 · 7 Secrets To Get Good Customer Service By Phone . ... I’ve had to make more than my usual share of calls to customer-service centers. The calls dealt with issues mundane (trying to …
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