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https://successfulsoftware.net/2012/08/21/tips-for-great-software-technical-support/
Aug 21, 2012 · Good support is essential to a good user experience. Any non-trivial piece of software is going to result in questions that need to be answered and issues that need to be resolved. But supporting customers is often seen as an onerous chore.
https://www.thejobnetwork.com/how-to-become-a-technical-support-engineer/
Technical support engineers need a strong set of hard tech skills, and a strong basis in current technology. Depending on the job itself, they may need to have hands-on experience with specific kinds of hardware, software, applications, and systems.
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