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https://www.groovehq.com/shared-inbox
“To our customers, our support looks and feels just like email. They don’t know the difference. But for our customer support agents, Groove gives us all the features we need to give awesome customer support.” Allan Branch, Founder of Less Accounting
https://www.groovehq.com/
Customer Profiles: See the full history of every customer at a glance, without having to search. “With Groove’s help, we’ve seen a 20% decrease in support volume, a 46 minute faster response time and our CSAT score is up to 89% .”
https://www.inthegroove.com/service/
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https://www.groovehq.com/support/customer-service-metrics
Snooze feature from the Groove inbox When time is up, check on the customer or follow up with your product team. Customer support cannot resolve everyone’s problems all the time (shocking, I know). We can keep open lines of communication, though, and facilitate resolutions as seamlessly as possible.Author: Melissa Rosen
https://www.customerthermometer.com/customer-service/14-brilliant-customer-service-apps/
Groove can help ensure that customer support tickets are dealt with promptly, minimising response times. Groove is also easily integrated with Customer Thermometer. 6) Uberconference Uberconference is a super-simple conferencing platform that integrates easily with social media, allows many conference participants and provides high quality audio.
https://www.groovehq.com/blog/customer-support
10 Good Customer Service Reviews, Examples, and Lessons to Empower Your Team. Take control of your customer reviews with these 10 inspiring lessons from some of Groove’s top customers.
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