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https://www.gartner.com/en/information-technology/glossary/hardware-and-software-maintenance-services
Hardware maintenance and support services are preventive and remedial services that physically repair or optimize hardware, including contract maintenance and per-incident repair. Hardware support also includes online and telephone technical troubleshooting and assistance for setup, and all fee-based hardware warranty upgrades.
https://www.unitrends.com/wp-content/uploads/Software-and-Hardware-Maintenance-and-Technical-Support-Agreement.pdf
Unitrends Software and Hardware Maintenance and Technical Support Agreement Last Updated: November 1, 2019 1.27. Technical Support (or Support): means the technical support services expressly specified in Sections 2, 3 and 4 of this Agreement to be provided on the Supported Software and Supported Hardware by Unitrends personnel or the
https://www.bsc.edu/campus/it/support.html
Other hardware vendors will also be considered when justified by price, function or availability. Full Support - IT will provide FULL support for designated hardware items. A full support designation will be indicated at the time of acquisition in the Proposal System process. In these cases, support includes troubleshooting, repair, and if ...
https://www.gorspa.org/wp-content/uploads/2015/11/Hardware_Software_Support_Agreement.doc
Terms and Conditions Applicable to _____ Hardware and Software Support Agreement. I. Description of Maintenance - Hardware. A. During the contract period of maintenance, Dealer will maintain in good working order all equipment covered in Attachment A by this Agreement, in accordance with Dealer's service policies. Maintenance will include: 1.
https://oit.colorado.edu/software-hardware/supported-software-hardware-list
This list of software and hardware (below) is used by the IT Service Center and Dedicated Desktop Support to guide their responses to support requests, and endorsed by the Office of the Associate Vice Chancellor for IT & CIO, Larry Levine. These standards enable OIT to provide users with high quality support and cost-effective service. The standards are not mandatory and
https://www.oracle.com/support/policies.html
The Oracle Software Technical Support Policies document below is the primary document used to communicate Oracle's software support policies. These policies include Oracle's software support terms, as well as provide a description of Oracle's software technical support levels. The Oracle Hardware ...
https://www.lenovo.com/us/en/data-center/services/support/
Basic Hardware Installation Services; Enterprise Server Software Support; YourDrive YourData . Essential. Improve uptime for core business workloads and safeguard sensitive data. The Essential support level includes all the benefits of Foundation services, plus 4-hour onsite response, 24 hours per day, 7 days per week:
https://quizlet.com/59324688/chapter-9-flash-cards/
A turnkey system is a package that includes hardware, software and support services from a single vendor. True The build-versus-buy decision in a needs analysis project applies primarily to computer hardware.
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