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https://www.bleepingcomputer.com/forums/t/631373/are-tech-support-jobs-really-bad/
Are tech support jobs really bad? - posted in IT Certifications and Careers: Ive tried asking this question in another forum, but I got no feedback, and feedback is crucial to me at this point ...
https://www.neowin.net/forum/topic/934574-ive-just-figured-out-i-hate-working-in-it/
Sep 02, 2010 · I've just figured out I hate working in IT ... highly respected job. Its basically high tech customer service. ... pretty much everyone commenting here works in …
https://www.quora.com/I-hate-my-job-doing-technical-support-I-want-to-join-a-good-company-but-in-a-different-position-I-only-have-experience-in-this-What-can-I-do
I've done tech support for 25+ years, and supervised and hired people for tech support. It isn't for everyone - and that's ok. Good on you that you have figured out you don't want to do this anymore. So, ask yourself what skills you have that mak...
https://www.cracked.com/article_17271_why-tech-support-sucks-look-behind-scenes.html
Apr 20, 2009 · Metrics are the monkey on a tech support agent's back that tell them what numbers they must achieve on a daily, weekly or monthly basis. They need a certain percentage of all their shit to go right or the job gets lost and one of the things they need to do is maintain a handle time, maybe around 15 minutes per call.
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