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https://www.thinkhdi.com/
From the employee to the enterprise, HDI is the leader in support, service, and guidance to the technical support and service management industry. For over 30 years, HDI has partnered with thousands of organizations to improve their customer service and service management performance.
https://www.thinkhdi.com/education/courses/hdi-support-center-analyst-new-version.aspx
The certification exam is based on the HDI Support Center Analyst (HDI-SCA) Certification Standard and is delivered online through the HDI Learning Center. Each exam consists of 65 multiple choice questions and must be completed in 75 minutes. A minimum score of 80 percent is required to pass a certification exam, unless otherwise published.
https://www.businessnewsdaily.com/10751-help-desk-institute-certification-guide.html
Jun 06, 2018 · HDI Desktop Support Technician : An HDI certification for technical support professionals who provide in-person support to internal or remote employees or workers, or …
https://www.hdiconference.com/
Welcome to SupportWorld Live! Empowering companies to deliver smarter service and better business is in our DNA. For more than 30 years, HDI has organized the world’s most respected and anticipated annual event to improve the service and support provided by enterprises globally.
https://quizlet.com/113263945/hdi-support-center-analyst-self-test-flash-cards/
Start studying HDI Support Center Analyst Self-Test. Learn vocabulary, terms, and more with flashcards, games, and other study tools.
https://trainingv1.thinkhdi.com/scorm/lms/LmsCourses/3/HDI_SCA_V3.0_COURSE/PDF/HDI-SCA-Standard.pdf
HDI is committed to defining standards for additional support professional roles as the industry evolves and its needs change. In business today, customers want educated and certified professionals
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