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http://www.matrixcare.com/blog/how-to-build-an-internal-help-desk/
Jul 27, 2017 · I'll walk through how to build an internal help desk at your facility. ... When users call vendor support, they may get the various options available within the software. However, an internal help desk can be more specific about use of the software within facility policies and procedures.
http://www.sitehelpdesk.com/helpdesk/sitehelpdesk.htm
Feature rich service desk software solution suitable for use by any internal support function. From a link on your Intranet, this web browser based software provides your company employees with online support and self help even when you are not available.
https://www.getapp.com/blog/different-help-desk-apps-for-internal-and-external-end-users/
You can use the same help desk service for internal and external end users, but most enterprises (especially bigger ones) use one tool for each. There's room for error, but, like most things, planning is key and if you do it right, you're unlikely to go astray. How to nail it. There's no hard and fast rule for this.
http://certmag.com/internal-and-external-help-desks-an-overview/
Jul 05, 2007 · The information systems department is no exception. For those unfamiliar with help desks, the following provides an explanation of what a help desk is and an overview of the internal and external varieties. According to whatis.com, a help desk is “a place that a user of information technology can call to get help with a problem.”
http://www.wincap.com/page/help-desk-support-options-77.html
A note about how our Help Desk Support works… To ensure a speedy response to your help request, use the group email needed or dial our main number and choose from among the menu options provided, instead of dialing a specific staff member's direct extension.
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