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https://www.thinkhdi.com/library/supportworld/2017/metric-of-month-service-desk-cost-per-ticket.aspx
Yet surprisingly, many service and support managers do not know their own cost per ticket. Many service and support managers do not know their own cost per ticket. Cost per ticket is the total monthly operating expense of a service desk divided by the monthly ticket volume. Operating expense includes the …
http://www.oracle.com/us/products/applications/user-productivity-kit/upk-help-desk-km-1713979.pdf
deploy a solution that will transfer knowledge to users, reduce help desk call volumes, and increase employee productivity. Oracle User Productivity Kit is the solution organizations can benefit from to educate employees and improve their operating costs and margins. Automate Help Desk and Reduce Overall Support Costs
https://www.cio.com/article/2387321/killing-the-help-desk-softly---or-blowing-it-up.html
Killing the Help Desk Softly - or Blowing It Up A "bring your own support" movement is sprouting up within BYOD programs as employees become more self-sufficient.Author: Tom Kaneshige
https://resource.optimalnetworks.com/blog/2015/01/12/cost-remote-it-support-help-desk
Jan 12, 2015 · 2. Remote desktop management/help desk. Here, you’re looking at base packages that consist of anti-virus, anti-spyware, anti-spam, remote access capabilities, and remote remediation of desktop issues. Some higher-end providers extend their support window to “24/7,” and others provide application-specific support that borders on training.
https://www.hdaa.com.au/FilesFolder/Rumburg%20-%20True%20Cost%20of%20Desktop%20Support.pdf
and a pioneer in Desktop Support, Service Desk, and Call Center benchmarking, uses benchmarking data to demonstrate that the true cost of Desktop Support is often much higher than expected. Three Critical Cost Drivers The true cost of desktop support must take into account three important cost drivers. These include: 1.
https://blog.kineticdata.com/tag/average-cost-of-an-it-support-ticket/
Author Tom Pick Posted on July 30, 2013 Categories Business Service Management, Help Desk, IT Service Management, IT Support, Service Delivery, Support Tags average cost of an IT support ticket, cost of escalating tickets, costs of service call escalation, field support. vendor support, improve help desk processes, improving support processes ...
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