Help Desk Support Institute

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HDI Your IT Support Center and Service Management Partner

    https://www.thinkhdi.com/
    Subscribe to the Newsletter Service and Support Pros Trust. Leading the technical support field with innovative content from experts around the globe, exclusive research, and strategies for all segments of the industry, HDI's SupportWorld helps you become the expert your support …

Welcome to the Service Desk Institute (SDI)

    https://www.servicedeskinstitute.com/
    The Service Desk Institute (SDI) has been connecting IT service professionals across the world since 1988 and is the leading global community for everyone working in the IT service and support industry. Our mission is to inspire service desks and service desk …

Help Desk Institute (HDI) Certification Guide: Overview ...

    https://www.businessnewsdaily.com/10751-help-desk-institute-certification-guide.html
    Jun 06, 2018 · The Help Desk Institute (HDI) Founded in 1989, HDI is both a professional association and a certification sponsor. (HDI is the organization's legal name, though it began as the "Help Desk Institute.")

Help Desk Institute Certification - CertMag

    http://certmag.com/help-desk-institute-certification-certifying-it-service-and-support/
    Jul 15, 2003 · As the world’s largest association for IT support and service professionals since 1989, the Help Desk Institute (HDI) was uniquely qualified to create a definitive professional certification program for the industry.

Help Desk Best Practices - ITIL & Help Desk Institute Giva

    https://www.givainc.com/wp/help-desk-best-practices-itil-help-desk-institute.cfm
    This White Paper is a summary of Help Desk Best Practices from the following three authority sources: the Information Technology Infrastructure Library (ITIL), the Required Practices for Organizations (BS15000) and the Help Desk Institute (HDI) Best Practices Standards for …

Metrics - HDI

    https://www.thinkhdi.com/library/supportworld/metrics.aspx
    Leading the technical support field with innovative content from experts around the globe, exclusive research, and strategies for all segments of the industry, HDI's SupportWorld helps you become the expert your support center needs.

HelpDesk - Help Desk Software and Ticketing System for ...

    https://www.helpdesk.com/
    HelpDesk is a powerful and affordable ticketing system and help desk software for effortless customer support. Get started for free, no credit card required.

IT Services and Support Center Division of the Chief ...

    https://dotcio.rpi.edu/support/helpdesk
    When in doubt select Support Request. _____ Help Desk The Help Desk on the main floor of the Voorhees Computing Center (VCC) is the first place to go for help and information about computing at Rensselaer. Members of the Rensselaer community are able to make computer-related service requests at the Help Desk.

Certification & Training

    https://www.thinkhdi.com/certification.aspx
    HDI Support Center Certification. HDI Support Center Certification is an award that recognizes a support center's commitment to excellence, efficiency, and service quality based on the HDI Support Center Standard. The Standard was developed by the HDI International Certification Standards Committee which consists of more than 25 practitioners ...

About HDI

    https://www.thinkhdi.com/about
    Leading the technical support field with innovative content from experts around the globe, exclusive research, and strategies for all segments of the industry, HDI's SupportWorld helps you become the expert your support center needs.



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