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https://orangematter.solarwinds.com/2018/05/30/whats-the-average-service-desk-to-employee-ratio/
There are, of course, outliers in this data. Technology companies or organizations with younger workers can have lower ratios of end users to IT help desk workers, and educational institutions tend to have much higher end user to help desk worker ratios (understandable, given the number of students included in that user-count).
https://community.spiceworks.com/topic/936427-it-support-to-end-user-ratio
May 07, 2015 · We have around 430 users and 4 FT IT staff, myself, the SVP of IT, and 2 programmers. We have 2 more sites coming on-line in the next 3 months, but no plans to add more staff. Everyone is trained to handle basic help desk support calls and we do a morning HD shift and then an afternoon shift.
https://www.roberthalf.com/blog/management-tips/how-many-help-desk-tier-1-personnel-do-you-need
Users will expect the help to be there: Research by Robert Half Technology and HDI indicates that today's users demand IT support to be available anywhere and at any time. Here are some tips to help you determine your staffing requirements for help desk …
https://www.jitbit.com/news/2266-average-customer-support-metrics-from-1000-companies/
Apr 04, 2019 · The average number of support tickets that one technician can handle per day is 21. Tweet this. So probably once you get to around 30 tickets per tech per day you should start thinking about hiring another agent. It's always nice to have something to measure your team's success against. Now you have some numbers that you can use as a reference.Author: Max Al Farakh
https://www.itcareerfinder.com/it-careers/help-desk-technician.html
Help Desk Technicians provide technical support for IT end-users. Help desk technicians are vital to the IT workforce, as they keep the technologies that organizations rely on to do business up-to-date and running smoothly.
https://www.beyondtrust.com/assets/documents/HDI_2013_Research_Corner_Staffing_Desktop_Support.pdf
number of desktop support analysts increases at a reduced rate. The data show that for small organizations supporting fewer than 2,000 end users, desktop support will typically support 313 devices per technician. From 2,000 to 10,000 users, the support ratio grows to one desktop technician for every 571 devices. In large
https://www.fieldengineer.com/blogs/what-does-a-help-desk-technician-do
May 15, 2019 · What Does A Help Desk Technician Do? Help desk technicians play a crucial role in providing technical support systems for IT users, including employees and customers. Help desk technician job description. Help desk technicians are instrumental to the smooth running of any IT department, and they also provide a valuable service to customers and ...
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