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https://www.proprofs.com/c/customer-support/help-desk-vs-technical-support/
Dec 25, 2019 · Help Desk vs. Technical Support: What Do They Mean? In an organization, both the help desk and technical support have a distinct position and role . While a help desk is more inclined towards addressing customer queries/requests and enhancing the customer experience, technical support aims to resolve the technical issues of customers.
https://roicallcentersolutions.com/tech-support/is-there-a-difference-between-a-help-desk-and-tech-support/
The help desk offers help in resolving basic problems, while tech support tends to require more in-depth training and knowledge. Now that you understand the difference between the two, it’s time to implement your own help desk and tech support.
https://www.atlassian.com/itsm/service-request-management/help-desk-vs-service-desk-vs-itsm
A help desk was an add on to existing IT activities, whereas the service desk is part of a service-based IT service delivery and IT support ecosystem built around something called “the service lifecycle.”
https://www.quora.com/Is-there-any-difference-between-the-Help-Desk-and-Technical-Support
Actually, there is one major difference between Help Desk and Technical Support. To narrate this in nutshell, Help Desk doesn’t necessarily requires sound technical knowledge and generally escalates the process. Whereas, Technical Support as more sound and are divided in parts. For each department like Software, Hardware, Network etc.
http://met-networks.com/whats-the-difference-between-help-desk-and-desktop-support/
What’s the Difference Between Help Desk and Desktop Support? If you are in the market for an outsourced IT support company for your small to medium enterprise (SME), then in your research you may have come across a number of terms you have likely heard before but aren’t quite sure of …
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