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https://resource.optimalnetworks.com/blog/2015/01/12/cost-remote-it-support-help-desk
Jan 12, 2015 · For helpdesk, you’ll find packages ranging on average from $60 to $85 per workstation per month, with the higher-cost options generally including 24/7 user support. In a lot of cases, smaller providers will fall on the lower end of the pricing scale in order to stay competitive.
https://www.thinkhdi.com/library/supportworld/2017/metric-of-month-service-desk-cost-per-ticket.aspx
This month, we tackle service desk cost per ticket. Cost per unit is a common metric throughout our economy. Many of you know the cost of a gallon of gas, or the cost for a cup of coffee, or the cost of a movie ticket. Yet surprisingly, many service and support managers do not know their own cost per ticket. Many service and support managers do ...
https://www.thinkhdi.com/~/media/HDICorp/Files/Library-Archive/Insider%20Articles/cost-per-ticket-per-user.pdf
differences in the key drivers of these two metrics. So, in this month’s article, we will focus on desktop support tickets per user per month. As the name suggests, tickets per user per month is simply the total number of monthly tickets logged by desk-top support divided by the number of users supported by desktop support.
https://www.hdaa.com.au/FilesFolder/Rumburg%20-%20True%20Cost%20of%20Desktop%20Support.pdf
The true cost of desktop support is much greater than most companies realize. It goes well beyond the obvious costs of personnel, technology, and facilities. A full reckoning of desktop support costs must include the cost of defects – tickets resolved at desktop
https://www.cio.com/article/2425171/as-prices-for-outsourced-desktop-support-drop--some-it-shops-get-shafted.html
As Prices for Outsourced Desktop Support Drop, Some IT Shops Get Shafted Some cash-strapped IT departments are inking deals with vendors for desktop support services at rock-bottom prices.Author: Stephanie Overby
https://www.medsphere.com/blog/calculate-service-desk-cost-per-contact/
Jun 14, 2015 · Cost-per-contact is one of the primary Key Performance Indicators (KPI) used to measure the success of your Service Desk. As a health IT professional, do you know your hospital’s cost-per-contact as it relates to your Service Desk? Does your brain go into a tail-spin when you try to calculate the cost-per-contact? After many years of […]
https://www.zendesk.com/product/pricing/
Talk Lite is available for $0 per agent + usage in all Support plans** Prices shown are billed annually. For prices billed month-to-month, click here. Talk requires a Support account. Feature availability depends upon Zendesk Support plan type. Learn more. *Price of Zendesk Talk Partner Edition does not include cost of telephony partner solution;
https://www.slideshare.net/MetricNet/benchmark-2014-global-results-for-desktop-support-v2-1
Mar 25, 2015 · In this presentation, MetricNet reveals results of their 2014 Global Benchmarking Initiative for Desktop Support, the methodology, the KPIs used for benchmarking, and performance data from more than 140 companies worldwide!
https://daisygroup.com/wp-content/uploads/2016/05/ManagedDesktopCPS_DS_V3.pdf
Desktop Support• • Reduce CAPEX with ‘Cost per Seat’ Managed Desktop – ‘Cost Per Seat’ Data Sheet Every business typically has more demands for capital investment than it has the financial capacity to support. One of the main challenges facing the CFO and CIO is to decide where to direct limited investment to fuel business growth
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