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https://www.givainc.com/wp/sample-it-help-desk-service-level-agreement-sla.cfm
Jan 01, 2014 · Sample IT Help Desk Service Level Agreement (SLA) Download Whitepaper . View Product Info. ... In order to provide optimal first level support service to all departments, all problem and repair calls must be received by the Help Desk. The company XXX IT HELP DESK will provide (Customer Name/Department Name) with the following support: ...
http://www.clearvoicetel.com/files/Service_Level_Agreement.pdf
Help Desk Service Level Agreement Method of Contact The Help Desk acts as a central point of contact for all technical support issues. These include issues related to phone function, system configuration, consultation, installation and troubleshooting. Support requests may be submitted online via chat, via email, or by phone.
https://support.apple.com/en-us/HT202169
May 31, 2016 · Note: For other types of AppleCare agreements, go to How to find your AppleCare registration number.. To register a recently purchased AppleCare Help Desk Support Agreement, you will need your registration number. To find this number, check inside your AppleCare Help Desk Support box for a booklet called "Getting Started."
https://2wtech.com/epicor-services/support-agreements/
Epicor Support Agreements. 2W offers different support levels to help assist with all levels of Epicor from training to customizations. We offer several different types of Epicor support agreements: Ad-hoc Help Desk: This agreement provides support on a case-by-case basis, allowing an organization to seek help when a problem or need occurs.
http://it.nv.gov/Sections/ClientSvcs/Helpdesk_Support/Forms/VPN_Agreement/
I acknowledge that I must have an approved mobile device agreement on file with his/her agency’s information security officer (sponsoring agency’s information security officer for contractors) in order to use a mobile device on the VPN system. ... Help Desk Support
https://www.techdonut.co.uk/sites/default/files/sample_it_support_agreement.pdf
Example IT support agreement About this document This document is an example IT support agreement between a small business and an IT ... Trouble ticket is closed, after complete problem resolution details have been updated in help desk system If issue cannot be resolved through Tier 1 Support: 6. Issue is escalated to Tier 2 Support
http://www.reynolds.edu/register_for_classes/technology_support/sla/ReynoldsServiceLevelAgreement2016.pdf
colleges will ensure that all students, faculty, and staff have access to Tier 1 Help Desk services to support the network, email, SIS, AIS, Blackboard, and Directory Services. The services provided by Reynolds Help Desk, and this Service Level Agreement, meet VCCS expectations for technology while advancing our college's mission and objectives.
http://www.reynolds.edu/register_for_classes/technology_support/sla/ReynoldsSLA2018.pdf
Reynolds Help Desk Service Level Agreement (SLA) Page 7 to all affected parties. The Document Owner will incorporate all subsequent revisio ns and obtain mutual agreements/ approvals as required. The Reynolds Helpdesk reserves the right to remove any unsupported software if it is suspected the software causes a recurring problem on a college -
http://www.liberty.edu/informationservices/index.cfm?PID=20878
HelpDesk Remote Assistance Agreement . Please read the agreement and click "I Accept" at the bottom of the page to continue. In order to resolve certain computer issues, the Liberty University IT ...
https://www.appinf.com/legal/TAST.pdf
Technical Assistance and Support Services Agreement (Version 1.19) 6/11 H. Entire Agreement. This Agreement, including its Attachments, constitutes the sole and entire agreement of the parties with respect to the subject matter hereof and supersedes any prior oral or written promises or agreements.
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