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https://www.researchgate.net/publication/247833075_High_performance_in_after-sales_support_services_in_the_automotive_industry
High performance in after-sales support services in the automotive industry Article in International Journal of Automotive Technology and Management 9(3) · July 2009 with 16 Reads
https://ideas.repec.org/a/ids/ijatma/v9y2009i3p334-347.html
High performance in after-sales support services in the automotive industry In the automotive aftermarket industry, market development has become more than merely the offer of a …Cited by: 2
https://www.inderscienceonline.com/doi/abs/10.1504/IJATM.2009.027171
High performance in after-sales support services in the automotive industry. 1 Johannes Gutenberg University Mainz, Germany. In the automotive aftermarket industry, market development has become more than merely the offer of a core product portfolio.Cited by: 2
http://vmmz.com/blog/4259
High Performance in After Sales Support Services in The Automotive Industry January 11, 2018 admin However, owing to the increasing price of eration and budget pressure in practice, it has become essential for companies to ensure the effectiveness and efficiency of the services offered.
https://www.inderscience.com/info/inarticle.php?artid=27171
Jul 17, 2009 · International Journal of Automotive Technology and Management; 2009 Vol.9 No.3; Title: High performance in after-sales support services in the automotive industry Authors: Frank Huber, Sebastian K. Bauer. Addresses: Johannes Gutenberg University Mainz, Germany. ' 2hm & Associates GmbH, Mainz, Germany. Abstract: In the automotive aftermarket industry, market development has …
https://www.researchgate.net/publication/264835005_Service_transition_in_the_automotive_industry
Service transition in the automotive industry. ... High performance in after-sales support services in the automotive industry ... independent services or as product-supporting services by the ...
https://www.t-systems.com/in/en/industries/automotive/topics/automotive-industry/sales-after-sales-service-473590
With more than 600 sales and after sales experts worldwide, T-Systems is an experienced systems integration partner for companies and supports them with consulting, implementation and operation of sales and after sales services for transformation into the digital world.
https://www.capgemini.com/wp-content/uploads/2017/07/tl_The_Aftermarket_in_the_Automotive_Industry.pdf
The Aftermarket in the Automotive Industry 3 ... 4 Investments Into Key Initiatives in the Aftermarket 13 5 Performance in the Aftermarket 16 6 Management Approach for Winning the Aftermarket 17 7 Conclusions 34 Contents. 4 ... Services After Sales Used Car S les Recycling Capgemini Consulting.
https://www.diva-portal.org/smash/get/diva2:635620/FULLTEXT01.pdf
After-sales services have proven to be of importance, and a strategic after-sales framework is necessary. Three major activities that play a crucial role within the after-sales services in the manufacturing industry are field technical assistance, spare parts distribution and customer care.
https://www.sciencedirect.com/science/article/pii/S0166361507000747
The after-sales activities are nowadays acknowledged as a relevant source of revenue, profit and competitive advantage in most manufacturing industries. Top and middle management, therefore, should focus on the definition of a structured business performance measurement system for the after-sales business.Cited by: 138
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