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https://www.ibm.com/support/knowledgecenter/HW94A/com.ibm.director.main.helps.doc/fsm_4_esa_pdf.pdf
Chapter 2. IBM Flex System Manager Service and Support Manager Service and Support Manager is a plug-in for IBM Flex System Manager . Service and Support Manager automatically detects serviceable har dwar e pr oblems and collects supporting data for serviceable har dwar e pr oblems that occur on your monitor ed endpoint systems.
https://www.ibm.com/support/knowledgecenter/en/HW94A/com.ibm.acc.8731.doc/com.ibm.esa.director.help/esa_managing_problems.html
Service and Support Manager automatically detects serviceable hardware problems and collects supporting data for serviceable hardware problems that occur on your monitored endpoint systems. The Electronic Service Agent™ tool is integrated with Service and Support Manager and transmits serviceable hardware problems and associated support files to the IBM® service provider.
https://www-01.ibm.com/support/docview.wss?uid=nas705b54d49db13990786257ed7004aae47
This document provides links to the IBM Systems Director 6.3.7 download locations. Pre-Installation Utility The IBM Systems Director Pre-Installation Utility (PIU) can be used to determine if a system meets the prerequisites for installing the Systems Director server or agents:
https://www.ibm.com/support/knowledgecenter/en/HW94A/com.ibm.acc.8731.doc/com.ibm.esa.director.help/collectsptfile.html
Tip: Certain types of support file collection requests are disruptive to the managed system or to the management server. Use the -C option with the following types of disruptive requests:. A support file collection request on a primary service processor. This request suspends communication between IBM Flex System Manager and the managed system. After the support files are collected ...
https://en.wikipedia.org/wiki/IBM_Director
IBM Systems Director is an element management system (EMS) (sometimes referred to as a "workgroup management system") first introduced by IBM in 1993 as NetFinity Manager. The software was originally written to run on OS/2 2.0. It has subsequently gone through a number of name changes in the interim. It was changed in 1996 to IBM PC SystemView.
https://www.ibm.com/developerworks/community/wikis/home?lang=en#!/wiki/IBM%20i%20Technology%20Updates/page/Systems%20Director%20for%20IBM%20i
The IBM Systems Director Service and Support Manager support for IBM i is extended to allow an administrator to monitor and manage detected HW errors on partition owned HW and SW problems on IBM i systems, and collect supporting data for serviceable problems.
https://www.ibm.com/support/knowledgecenter/en/HW94A/com.ibm.acc.8731.doc/com.ibm.esa.director.help/service_and_support_configure_automation_help.html
Use the steps in this topic to configure an IBM Flex System Manager event automation plan to send you notification e-mails for a variety of different conditions, including when Service and Support Manager detects a serviceable hardware problem, when Electronic Service Agent transmits a serviceable hardware problem, or when a serviceable hardware problem, support files, and inventory fail to be ...
https://www.glassdoor.com/Salary/IBM-Technical-Support-Manager-Salaries-E354_D_KO4,29.htm
Aug 17, 2017 · The typical IBM Technical Support Manager salary is $110,016. Technical Support Manager salaries at IBM can range from $61,650 - $151,486. This estimate is based upon 13 IBM Technical Support Manager salary report(s) provided by …
https://www.ibm.com/support/knowledgecenter/HW94A/com.ibm.director.main.helps.doc/fsm_4_esa_pdf.pdf
Chapter 2. IBM Flex System Manager Service and Support Manager Service and Support Manager is a plug-in for IBM Flex System Manager . Service and Support Manager automatically detects serviceable har dwar e pr oblems and collects supporting data for serviceable har dwar e pr oblems that occur on your monitor ed endpoint systems.
https://www.ibm.com/support/knowledgecenter/en/HW94A/com.ibm.acc.8731.doc/com.ibm.esa.director.help/collectsptfile.html
Tip: Certain types of support file collection requests are disruptive to the managed system or to the management server. Use the -C option with the following types of disruptive requests:. A support file collection request on a primary service processor. This request suspends communication between IBM Flex System Manager and the managed system. After the support files are collected ...
https://www.ibm.com/support/knowledgecenter/en/HW94A/com.ibm.acc.8731.doc/com.ibm.esa.director.help/service_and_support_configure_automation_help.html
Use the steps in this topic to configure an IBM Flex System Manager event automation plan to send you notification e-mails for a variety of different conditions, including when Service and Support Manager detects a serviceable hardware problem, when Electronic Service Agent transmits a serviceable hardware problem, or when a serviceable hardware problem, support files, and inventory fail to be ...
https://www.ibm.com/developerworks/community/wikis/home?lang=en#!/wiki/IBM%20i%20Technology%20Updates/page/Systems%20Director%20for%20IBM%20i
The IBM Systems Director Service and Support Manager support for IBM i is extended to allow an administrator to monitor and manage detected HW errors on partition owned HW and SW problems on IBM i systems, and collect supporting data for serviceable problems.
https://www-01.ibm.com/support/docview.wss?uid=nas7b9e98b146280645b86257fbf006e2b9f
The IBM Systems Director (ISD) server 6.3.5 is an update-only release, with the exception of an available Windows 2012 systems installer. For all other ISD Servers, a previous release must already be installed to take advantage of this update. IBM Systems Director Plug-Ins
https://www.glassdoor.com/Salary/IBM-Technical-Support-Manager-Salaries-E354_D_KO4,29.htm
Aug 17, 2017 · The typical IBM Technical Support Manager salary is $110,016. Technical Support Manager salaries at IBM can range from $61,650 - $151,486. This estimate is based upon 13 IBM Technical Support Manager salary report(s) provided by …
https://www-01.ibm.com/support/docview.wss?uid=nas705b54d49db13990786257ed7004aae47
This document provides links to the IBM Systems Director 6.3.7 download locations. Pre-Installation Utility The IBM Systems Director Pre-Installation Utility (PIU) can be used to determine if a system meets the prerequisites for installing the Systems Director server or agents:
https://www.ibm.com/support/home/
IBM's technical support resource for all IBM products and services including downloads, fixes, drivers, APARs, product documentation, Redbooks, whitepapers and technotes.
http://www-01.ibm.com/support/docview.wss?uid=nas7fdefb0ef58968220862578220075ed67
Description IBM Director Common Agent Services (CAS), by default, uses ports 9510, 9514 and 9515 after installation. In some scenarios, these ports may be in conflict with the same ports used by other applications such as IBM Tivoli product.
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