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https://www-945.ibm.com/support/fixcentral/swg/backAction
IBM Support, Fix Central. Machine Code updates for Power Systems and System Storage are available for IBM machines that are under warranty or an IBM hardware maintenance service agreement.
https://www.ibm.com/support/knowledgecenter/en/SSWT9A_7.5.0/com.ibm.tusc.doc/ticket/slas.html
In some service level agreements, the service provider is your company, providing services to either an external customer or an internal customer such as other departments within the company. In other cases, the service provider is an external vendor who is providing services to your company. ... If Service Desk is integrated with IBM® Lotus ...
https://www.ibm.com/services/technology-support/hardware-software
Hardware and software support services from IBM can help you prevent and resolve issues quickly. Our integrated, around-the-clock hardware and software services are backed by IBM's product expertise, global support infrastructure, thousands of highly trained employees worldwide and Watson™ cognitive computing capabilities.
https://www.source-data.com/resources/what-is-an-ibm-hardware-maintenance-agreement-hwma/
A HWMA is an agreement between you and IBM to provide 24 x 7 ongoing support to fix any part of your computer hardware – both parts and labor. Actual response time varies for each incident; however, you can generally expect IBM dispatch to call with an estimated time of arrival on site of the […]
https://www.ibm.com/us-en/marketplace/support-for-ibm-power-systems
IBM® Power Systems Hardware and Software Support Services provide around-the-clock (may vary by country) integrated hardware and software services backed by our global support infrastructure, product expertise, and proprietary analytics tools.
https://mglobalservices.com/third-party-maintenance/ibm-support
• Complete support and maintenance • Supplemental support for existing IBM service contracts With M Global Services on your team, you get a 24 hour help desk, built-in escalation and fast response times for your IBM devices. Our engineers have a wide range of skills and experience in many different brands and types of hardware.
https://www.ibm.com/support/customer/zz/en/selectcountrylang.html
Customer Support OnLine, your direct access to your IBM business information - contract, inventory, order, invoice and payments status.
http://www-01.ibm.com/support/docview.wss?uid=swg21008108
Is there an SLA (Service Level Agreement) between customers and IBM® regarding how long IBM takes to respond to and close PMRs? Do you set a "time to solve" according to the priority, such as priority 1, ASAP; priority 2, x weeks; priority 3, y weeks?
https://www.ibm.com/us-en/marketplace/ibm-maintenance-renewals
IBM Hardware Warranty and Maintenance Services helps you configure your warranty/maintenance plan for IBM hardware products, ensuring the right support level. ... Aligned with the needs of today’s hybrid cloud IT infrastructure, IBM technical support services are designed to help you respond to changing demands, from marketplace threats to ...
http://www-01.ibm.com/common/ssi/ShowDoc.wss?docURL=/common/ssi/rep_ca/7/897/ENUS698-007/index.html
ServiceSuite is being announced in conjunction with the IBM Enterprise Service Agreement, a Statement of Work (SOW) for hardware maintenance and selected annuity support services. For additional information on Enterprise Service Agreement, refer to Services Announcement 698 …
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