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https://www.ibm.com/support/servicerequest/Home.action
IBM Service Request news. 08 Oct 2019. Support for IBM hardware products in regions of Africa is transitioning to a new site on 19 November 2019 SAST (18 November 2019 GMT) Read important information you need to know about the transition, including the latest transition schedule and the list of countries and regions that are transitioning.
https://www.ibm.com/support/home/entry/portal/support
IBM's technical support resource for all IBM products and services including downloads, fixes, drivers, APARs, product documentation, Redbooks, whitepapers and technotes.
https://www.ibm.com/support/knowledgecenter/en/SS6PUU/com.ibm.support.pdtools.doc/topics/contacting_support.htm
Contacting IBM Support. IBM Support provides assistance with product defects, answering FAQs, and performing rediscovery. After trying to find your answer or solution by using other self-help options such as technotes, you can contact IBM Support.
https://www.ibm.com/partnerworld/program/benefits/remote-technical-support
When you submit a remote technical support request, we open a Problem Management Record (PMR) for you. You may access your open PMRs through the IBM electronic problem submission application, IBM Service Request. You can view the current status and make updates to the information within the PMR.
https://www.ibm.com/support/pages/client-upload-data-ecurep
Do not FTP your files to this server unless you have already opened a problem record (PMR) by using Electronic Service Request (ESR) or by directly calling the Support Center. 2. IBM technical support representatives might provide information back to you through FTP in a different directory. 3.
http://www-01.ibm.com/support/docview.wss?uid=swg21512186
Internally at IBM, we refer to each case/ticket by the term PMR, or Problem Management Record. Our internal tracking mechanism receives PMRs from customers, moves them between support queues, and presents them to support teams for action. All IBM staff refer to these items as PMRs.
https://www.ibm.com/support/knowledgecenter/en/SSWT7D_1.0.0/com.ibm.commercecloud.troubleshooting.doc/tasks/ttb_support_contact.htm
To ensure all of your interactions with IBM Support for service requests are available within the portal, every interaction with IBM Support is documented within a service request ticket. You can contact the IBM Commerce on Cloud support team by using the web-based IBM Support Portal or by telephone (1-800-IBM-SERV (800-426-7378).
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