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https://www.ibm.com/cloud/garage/architectures/serviceManagementArchitecture/
IBM experts share their point of view. Join our experts, including Ingo Averdunk, Distinguished Engineer - Service Management for IBM Hybrid Cloud, as they discuss the advancements in full-scale Enterprise IT Management and Operations led by the onset of microservices adoption.
https://www.ibm.com/support/knowledgecenter/en/SSFCZ3_10.4.2/com.ibm.tri.doc/wpm_roles_portals/r_service_manager.html
The Service Manager role includes the following tasks: Defining and managing service level agreements with customers. Managing external service providers. Assigning tasks to technicians throughout each work day that are based on SLAs, technician availability, and the technician’s skills.
https://www.ibm.com/support/knowledgecenter/SSMNED_5.0.0/com.ibm.apic.cmc.doc/create_node_mgmt_1.html
The Management service is a cluster of one or more of the Management servers. To configure your Management service, complete the following steps:. In the Cloud Manager, click Services.; In the Management Services pane, click the Service Settings icon .; If you are using only one Management server in your Management service, check that the Address field contains the FQDN (fully qualified …
https://www.ibm.com/support/knowledgecenter/en/SSRMWJ_7.0.1.7/com.ibm.isim.doc/configuring/cpt/cpt_ic_servicetypes_oview.htm
Manual services and service types The manual service type manages user accounts on a target resource manually. Account requests are routed to a specific user rather than a service provider so that it can be handled manually or by using other tools outside of IBM Security Identity Manager Server.; Service definition file or adapter profile
https://www.ibm.com/support/knowledgecenter/P8ESS/p8ha5/os400connect_nohmc.htm
Setting up IBM i to connect to service and support. ... You need an IBM ID to register your server with the IBM Electronic Service Agent™ application on the management console and with the Electronic Service Agent application on your operating system or systems. You also need this ID to view information that has been reported to IBM through ...
https://www.ibm.com/software/passportadvantage/servicerequests.html
Use the IBM Service Request [SR] tool to enter all severity 2, 3 and 4 software support requests* for products acquired through IBM Passport Advantage and Passport Advantage Express. Learn more about electronic Service Request entry. Why wait? Sign in to IBM Support and create a support profile or customize an existing profile
https://www.ibm.com/partnerworld/resources/support
Contact IBM PartnerWorld service and support by telephone or through various other portals. ... Problem Management Reports (PMRs) Get support tickets underway for you and your customers. View or update your PartnerWorld PMR via IBM service request. Use the IBM service request tool, once you have created a PMR using PartnerWorld remote technical ...
https://www.ibm.com/support/knowledgecenter/ssw_ibm_i_72/rzaji/rzajipdf.pdf
Service and support V arious service options ar e available on your IBM ® i, such as pr oblem r eporting and r emote support. If you ar e using a Har dwar e Management Console (HMC), you need to follow certain steps on your
https://forum.bigfix.com/t/ibm-bigfix-self-service-application-and-profile-management-are-now-available/19489
Dec 13, 2016 · The IBM BigFix team is very pleased to announce the release of BigFix Profile Management! BigFix Profile Management is an automated, simple, WebUI-based feature that allows Administrators to enforce security settings on Windows 10 and Mac OS X desktop and laptop devices.
https://www.ibm.com/support/knowledgecenter/en/SSWLGF_8.5.5/com.ibm.sr.doc/cwsr_smprofile.html
The service management profile provides component models, life cycles, governance policies, security controls, and web user interface commands, for you to define services in your SOA environment, and manage those services from initial specification through to deployment in production. This profile implements a complete governance process, from identifying a business need through to having that ...
https://www.ibm.com/support/home/
IBM's technical support resource for all IBM products and services including downloads, fixes, drivers, APARs, product documentation, Redbooks, whitepapers and technotes.
https://www.ibm.com/cloud/garage/architectures/serviceManagementArchitecture/
IBM experts share their point of view. Join our experts, including Ingo Averdunk, Distinguished Engineer - Service Management for IBM Hybrid Cloud, as they discuss the advancements in full-scale enterprise IT management and operations led by the onset of microservices adoption.
https://forum.bigfix.com/t/ibm-bigfix-self-service-application-and-profile-management-are-now-available/19489
Dec 13, 2016 · The IBM BigFix team is very pleased to announce the release of BigFix Profile Management! BigFix Profile Management is an automated, simple, WebUI-based feature that allows Administrators to enforce security settings on Windows 10 and Mac OS X desktop and laptop devices.
https://www.ibm.com/support/home/product/10000480/system_storage/storage_software/storage_infrastructure_management/ibm_copy_services_manager
IBM's technical support resource for all IBM products and services including downloads, fixes, drivers, APARs, product documentation, Redbooks, whitepapers and technotes. IBM Copy Services Manager - IBM Support
https://www.ibm.com/support/knowledgecenter/en/SSFCZ3_10.4.2/com.ibm.tri.doc/wpm_roles_portals/r_service_manager.html
The Service Manager role includes the following tasks: Defining and managing service level agreements with customers. Managing external service providers. Assigning tasks to technicians throughout each work day that are based on SLAs, technician availability, and the technician’s skills.
https://www.ibm.com/support/knowledgecenter/P8ESS/p8ha5/os400connect_nohmc.htm
Setting up IBM i to connect to service and support. ... You need an IBM ID to register your server with the IBM Electronic Service Agent™ application on the management console and with the Electronic Service Agent application on your operating system or systems. You also need this ID to view information that has been reported to IBM through ...
https://www.ibm.com/services
Save time and money with our expert IT support for over 30,000 IT devices across all OEMs. Learn more about IBM Technology Support Services. Learn how IBM Technology Support Services is Saving Businesses Time and Money New Forrester study confirms clients can save as much as 25% with IBM Multi-Vendor Support Services. Get the report
https://www.ibm.com/partnerworld/resources/support
Contact IBM PartnerWorld service and support by telephone or through various other portals. ... Problem Management Reports (PMRs) Get support tickets underway for you and your customers. View or update your PartnerWorld PMR via IBM service request. Use the IBM service request tool, once you have created a PMR using PartnerWorld remote technical ...
https://www.ibm.com/middleware/us-en/solutions/it-service-management/itsm-smartpaper/IBM_System_Middlewear.pdf
Take a look at IBM’s suite of cognitive service management solutions for your hybrid environment and see all the ways IBM can help your company be successful in delivering a client experience that is nothing short of delightful. The IBM IT Service Management (ITSM) portfolio provides end-
https://www.ibm.com/cloud/garage/content/course/explore-csmo/principles-of-modern-service-management-course/
Gain a conceptual understanding of Cloud Service Management and Operations practices. ... Support × × Congratulations on earning your new badge! ... account email (required): Confirm your email (required): Get my badge! Cancel. Your name and email will only be used by IBM to award your badge and for no other purposes. Home Architectures ...
http://www-01.ibm.com/support/docview.wss?uid=swg27016079&aid=12
Rational Software RAD 7.5 Performance IBM Confidential ©© 22000098 IIBMBM CoCorrppoorraattiioonn WebSphere Application Server Profile Management in Rational Application Developer
https://developer.ibm.com/watsonhealth/ibm-clinical-development-support/
Need Technical Support? To best serve you, contact our team directly via the information below for support on IBM Clinical Development (formerly eClinicalOS) and IBM Clinical Trial Management System (CTMS) for Sites, and other products:
http://www-01.ibm.com/support/esa/
IBM Electronic Service Agent is a no-charge software tool that resides on your systems to automatically and continuously monitor, collect, and periodically submit hardware problem information to IBM support.
http://www-07.ibm.com/events/my/btf/download/IBM_Managed_Support.pdf
Profile DB Users Status Data Entitlement DB Diagnostics DB. ... Transition by platform or by location to ongoing steady-state management by IBM Continuously improve the solution to help deliver the best support ... IBM Managed Support Services - Zainal Hisham Author: Janice
https://www-03.ibm.com/software/sla/sladb.nsf/pdf/7659-01/$file/i126-7659-01_02-2017_en_US.pdf
Service Description IBM Order Management This Service Description describes the Cloud Service IBM provides to Client. Client means the contracting party and its authorized users and recipients of the Cloud Service. The applicable Quotation and Proof of Entitlement (PoE) are provided as separate Transaction Documents. 1. Cloud Service
https://en.wikipedia.org/wiki/IBM_Global_Services
IBM Global Business Services. IBM Global Business Services (GBS) is the professional services arm of Global Services, including management and strategy consulting, systems integration, and application management services.Revenues from the Global Business Services were $13.5 billion in 2014. History. IBM's early involvement in IT services can be traced back to the mid-seventies and its Data ...
http://panmore.com/ibm-organizational-structure-product-management
Sep 08, 2018 · Known as Big Blue, IBM has an organizational structure that reflects the priorities of the business. For example, emphasis on continuous innovation and product development is represented through the company’s main structural characteristic that considers the management …
https://www-945.ibm.com/support/fixcentral/options?selectionBean.selectedTab=find&selection=ibm%2fWebSphere%3bibm%2fWebSphere%2fWebSphere+Application+Server
IBM Support, Fix Central. Machine Code updates for Power Systems and System Storage are available for IBM machines that are under warranty or an IBM hardware maintenance service agreement.
https://community.ibm.com/community/user/ibmcommunity/home
IBM Community offers a constant stream of freshly updated content including featured blogs and forums for discussion and collaboration; access to the latest white papers, webcasts, presentations, and research uniquely for members, by members.
https://en.wikipedia.org/wiki/IBM_WebSphere_Application_Server
WebSphere Application Server V8.5 offers the same Java EE 6 and Java SE 6 (by default) as V8.0 and also provides - and can be configured to run on - Java SE 7. The primary new capabilities in V8.5 are the Liberty profile of WebSphere Application Server and the intelligent management features.
https://starboard-consulting.com/
CERTIFIED IBM MAXIMO PROFESSIONALS. Starboard Consulting is a leading asset management technology firm specializing only in IBM Maximo®. We are recognized as a leader in asset management, with applied excellence in technology that solves clients’ real-world problems.
https://myibm.ibm.com/mymga/sps/oidc/rp/MyOIDCRP/kickoff/IBMid
https://researcher.watson.ibm.com/researcher/view_group.php?id=1230
Service Science (subdiscipline) - overview. Service Science has been a strategic area of scientific study at IBM Research over the last decade. Historically, IBM has been a leader in applying mathematics, statistics, and operations research to traditional manufacturing problems such as supply chain management, transportation optimization and logistics management.
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