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https://www.ibm.com/software/passportadvantage/software_subscription_support_ov.html
With each new IBM-distributed software license you acquire— including Fixed Term Licenses —you get affordable, renewable IBM Software Subscription and Support.. A comprehensive product upgrade and Technical Support solution, IBM Software Subscription and Support, available through IBM Passport Advantage® and Passport Advantage Express, delivers:
https://www.ibm.com/software/passportadvantage/index.html
Passport Advantage and Passport Advantage Express are comprehensive IBM programs that use a common set of Agreements, processes, and tools. Eligible products available under the Agreements include software licenses, both One Time Charge and Fixed Term, Software Subscription and Support, plus IBM Appliances and IBM SaaS offerings.
https://www.ibm.com/software/passportadvantage/pa_agreements.html
33 rows · Copies of the previous 2014 Passport Advantage Agreements are available for reference …
https://www-03.ibm.com/software/sla/sladb.nsf/pdf/policies/$file/Z125-6011-04_en.pdf
International Agreement for Acquisition of Software Maintenance Part 1 – General Terms This IBM International Agreement for Acquisition of Software Maintenance (called the ″Agreement″) governs Customer’s acquisition of IBM software maintenance (″Software Maintenance″), which may also be referred to as subscription and support (″S ...
https://www-945.ibm.com/support/fixcentral/options?selectionBean.selectedTab=find&selection=ibm%2fRational%3bibm%2fRational%2fIBM+Application+Discovery
IBM Support, Fix Central ... Machine Code updates for Power Systems and System Storage are available for IBM machines that are under warranty or an IBM hardware maintenance service agreement. Some exceptions apply. ... IBM software maintenance or Software Subscription and Support agreement. Some exceptions may apply.
https://www-945.ibm.com/support/fixcentral/swg/backAction
All code (including Machine Code updates, samples, fixes or other software downloads) provided on the Fix Central website is subject to the terms of the applicable license agreements. As previously announced, Lenovo has acquired IBM's System x business.
https://www-945.ibm.com/support/fixcentral/ibmi/IBMiEntitlementError
No applicable IBM support agreement found for IBM i, i5/OS, or OS/400 products. Click "Request help" to register your ID with a software support contract, or, if you think you have a support agreement, to request assistance.
http://www-01.ibm.com/support/docview.wss?uid=swg21008108
Is there an SLA (Service Level Agreement) between customers and IBM® regarding how long IBM takes to respond to and close PMRs? Do you set a "time to solve" according to the priority, such as priority 1, ASAP; priority 2, x weeks; priority 3, y weeks?
https://www.ibm.com/software/passportadvantage/programlicense.html
IBM International Program License Agreement. For information on the IBM International Program License Agreement please go to Software License Agreement: Base license agreements.
https://www.ibm.com/services/technology-support
IBM provides proactive and reactive, on-site and remote IT support for over 30,000 IT devices across all manufacturers. This includes IBM, Cisco, Dell/EMC, Fujitsu, HPE, Lenovo, and Sun/Oracle. IBM helps you to take your IT support to the next level using a single expert partner.
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