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https://www.ibm.com/software/passportadvantage/remote_technical_support.html
Technical Support is an integral benefit of IBM Software Subscription and Support. It offers personalized, proactive, pre-emptive, predictive--- smart support. IBM Support for always on help answers to deployment, migration, troubleshooting and code questions access to Knowledge Centers, forums, Redbooks, Technotes and tools
https://www.ibm.com/services/technology-support/hardware-software
Hardware and software support services from IBM can help you prevent and resolve issues quickly. Our integrated, around-the-clock hardware and software services are backed by IBM's product expertise, global support infrastructure, thousands of highly trained employees worldwide and Watson™ cognitive computing capabilities.
https://www.ibm.com/services/technology-support
IBM provides proactive and reactive, on-site and remote IT support for over 30,000 IT devices across all manufacturers. This includes IBM, Cisco, Dell/EMC, Fujitsu, HPE, Lenovo, and Sun/Oracle. IBM helps you to take your IT support to the next level using a single expert partner.
http://www-01.ibm.com/support/docview.wss?uid=isg3T1025886
If the managed system firmware level is not compatible with the desired HMC version,Call the next level of IBM Hardware Support. to upgrade firmware level. Document information More support …
https://joehertvik.com/help-desk-definitions-level-1-level-2-level-3-support/
In one of my roles, I run a Help Desk for two companies outside of Chicago. One of the confusing things about Help Desk management and talking to people about an IT Operations Help Desk, is that people don’t understand what Level 1, Level 2, and Level 3 Help Desk support is (as well as Level 0 support and Level 4 support, which not everyone talks about).
http://www-01.ibm.com/support/docview.wss?uid=swg21008108
For problems reported against Monthly License Charge (MLC) (i.e., System z) software products, IBM's response objectives continue to be based upon the severity of …
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