Find all needed information about Ibm Support For Pmr. Below you can see links where you can find everything you want to know about Ibm Support For Pmr.
https://www.ibm.com/support/servicerequest/Home.action
IBM Service Request news. 08 Oct 2019. Support for IBM hardware products in regions of Africa is transitioning to a new site on 19 November 2019 SAST (18 November 2019 GMT) Read important information you need to know about the transition, including the latest transition schedule and the list of countries and regions that are transitioning.
https://www.ibm.com/support/home/
IBM's technical support resource for all IBM products and services including downloads, fixes, drivers, APARs, product documentation, Redbooks, whitepapers and technotes.
https://www.ibm.com/support/pages/open-ticketissue-support-use-ibm-support-portal
Welcome to the IBM Support Portal. If you are looking for some information about using the Support Portal, here are some resources that will help you get started. If you are trying to open a case, (report a problem ticket with support), you can use the Service Requests & PMRs tab to get started.
https://www.ibm.com/partnerworld/page/email-technical-support
When you submit a remote technical support request, we open a Problem Management Record (PMR) for you. You may access your open PMRs through the IBM electronic problem submission application, IBM Service Request. You can view the current status and make updates to the information within the PMR.
https://developer.ibm.com/answers/questions/176682/how-to-upload-files-to-attach-to-a-pmr-for-ibm-sup/
Feb 19, 2015 · IBM uses a server called "ECUREP" to receive customer files. Once received, an entry will be automatically entered into the case, noting the documentation is available for review by IBM Support …
https://www-01.ibm.com/support/docview.wss?uid=swg21469545
Contacting IBM Phone Support To contact IBM Support via phone, you will need your IBM Customer Number. For US Customers, contact the IBM Support at 1-800-IBM-SERV (1-800-426-7378) To contact about IBM ILOG products, Press 2 - All other business products and solutions ; Press 2 - Assistance with Software ; Press 1 - New Service Request
https://www.ibm.com/developerworks/community/blogs/a9ba1efe-b731-4317-9724-a181d6155e3a/entry/so_you_want_to_escalate_a_pmr_and_don_t_know_how_to
This was the frustration of not knowing the process of escalating a PMR. Navigating the IBM waters at time can be confusing to a new customer as IBM has myriads of products and product families that we support. Each one with its own set of support sub-processes and procedures. But fear not, the answer to this dilemma is very simple.
http://www-01.ibm.com/support/docview.wss?uid=swg21392217
Jun 19, 2018 · Exchanging information with IBM Technical Support for problem determination Technote (troubleshooting) Problem(Abstract) This document describes how to submit diagnostic information to IBM, so problem determination can begin for a Service Request (SR) or Problem Management Report (PMR). ... You have a problem and have opened an SR or PMR to ...
https://www.ibm.com/support/knowledgecenter/en/SSWT7D_1.0.0/com.ibm.commercecloud.troubleshooting.doc/tasks/ttb_support_contact.htm
To ensure all of your interactions with IBM Support for service requests are available within the portal, every interaction with IBM Support is documented within a service request ticket. You can contact the IBM Commerce on Cloud support team by using the web-based IBM Support Portal or by telephone (1-800-IBM-SERV (800-426-7378).
https://www.ibm.com/support/knowledgecenter/en/HW94A/com.ibm.acc.8731.doc/com.ibm.esa.director.help/esa_check_status_elec_submt_prob.html
The ticket type determines what information you provide to the IBM support executive. IBM support does not require the complete PMR or CROSS/RCMS case ticket number to process your call. For a PMR ticket, provide only the set of characters before the first comma. For a CROSS/RCMS ticket, provide only the last 7 characters.
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