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https://studyhippo.com/technical-support-and-information-sources-computer-science-essay/
The information can be gathered from a number of sources such as direct questioning, consulting a fault log or using diagnostic and monitoring tools. Finding out information: Direct questioning. If the organisation, customers or end-users has any problems with the product or service, they will contact to get some helps from technical support.
https://www.ukessays.com/essays/computer-science/technical-support-and-information-sources-computer-science-essay.php
In general, technical support provides technical support to organisation, customers and end-users. Source of information can be used for a variety of hardware and software related faults? The information can be gathered from a number of sources such as direct questioning, consulting a fault log or using diagnostic and monitoring tools.
https://en.wikipedia.org/wiki/Technical_support
Technical support refers to services that entities provide to users of technology products or services. In general, technical support provide help regarding specific problems with a product or service, rather than providing training, provision or customization of product, or other support services. Most companies offer technical support for the services or products they sell, either included in the cost or for an additional fee. Technical support …
https://www.skillsyouneed.com/learn/sources-info.html
The following list cannot hope to cover all sources of information, rather, it contains the main sources you are likely to find useful. Wherever you get your information, to ensure that you conform to academic standards and rules, you should keep a note of your sources.
http://sce.uhcl.edu/liaw/odi/Ostore/doc/relnotes/rchts.htm
Sources of technical information include Object Design's. Local distributor or value-added reseller Training and Education Consulting Technical Support The following paragraphs summarize each support alternative. Local Distributor or VAR If you obtained ObjectStore through a distributor or VAR, contact your representative for specific information.
https://www.unisys.com/about-us/support/technical-support-information
The Unisys Product Support site provides access to technical support information. Registration is required to access entitled information.
https://qualifications.pearson.com/content/dam/pdf/BTEC-Nationals/Information-Technology/2010/Specification/Unit-12-IT-Technical-Support.pdf
and organisational policies and procedures to source technical information and communicate advice and guidance to resolve technical problems. Unit introduction Developments in technology have created a demand for technical support personnel who can support …
http://www.wilsonmar.com/1techsup.htm
Yahoo Technical Guides and Support links. helponthe.net forums by the "Tech Support Guy" is run by volunteers and paid for by banner ad. Indiana U's MetaSearch with one command the Knowledge Bases at Apple, Microsoft, Novell and Indiana University's own How-To Guides and bank of answers to questions about computing.
https://www.indeed.com/hire/interview-questions/technical-support
Technical support specialists must have the right mix of technical and people skills. What to look for in an answer: The candidate uses reasoning and logic (there is no correct answer, as it's an opinion question) The candidate views both skills as important, even if they choose one skill over the other
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