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https://www.ncbi.nlm.nih.gov/pubmed/11604808
Based on an empirical study of an implementation process in a Danish Primary Health Care Services the concept of end-user support is discussed and it is argued that there is a need for a distinction between different kinds of support depending of the type of activity involved.Cited by: 10
https://www.ncbi.nlm.nih.gov/books/NBK20567/
Before the project could be taken to the physicians for support, four functional groups within the HMO—research, applied medical informatics, pharmacy, and information technology (IT)—had to agree upon design, accountabilities, resource allocation, training, implementation, and evaluation.Cited by: 8
https://www.cs.auckland.ac.nz/courses/compsci345s1c/lectures/2006/Lecture%2017%20User%20support.pdf
Approaches to user support (ctd) • Context sensitive help – help request interpreted according to context in which it occurs. e.g. tooltips • On-line tutorials – user works through basics of application in a test environment. – can be useful but are often in flexible. • On-line documentation
https://www.slideshare.net/usmanmukhtar583671/user-support-system-in-hci
Feb 19, 2015 · Designing User Support • User support isnot an ‘add on’ - it should be designed integrally with system. • Should concentrateon content and context of help rather than technological issues • Therearepresentation issuesand implementation issues 23. Presentation issues • …
https://work.chron.com/end-user-support-job-description-13997.html
End user support specialists perform an integral role for computer software development firms, network systems vendors, software training companies, software and hardware manufacturers. End user support specialists are the first line of help when customers encounter problems or …
https://www.theshelbygroup.com/post-implementation-support-part-1-go-live-coming/
Jan 12, 2017 · Post Implementation Support is a lot broader than organizations generally realize and contain gaps that most are unaware of. Beginning with a successful implementation to ensure that the support needs are limited to exception use cases, Post Implementation Support can be broken down into 3 phases: 1. Pre-Go Live, or “Preparation” 2 ...
http://csis.pace.edu/%7Emarchese/CS389/L7/Ch7_summary.pdf
•Design patterns •Implementation issues •Open source development ... Chapter 7 Design and implementation 29 . Design patterns •A design pattern is a way of reusing abstract ... presentations should support interaction and, when the state is changed,
https://searchcustomerexperience.techtarget.com/definition/implementation
May 01, 2015 · Software/hardware implementations should always be designed with the end user in mind and the implementation process usually benefits from user involvement and support from managers and other top executives in the company. If users participate in the design and implementation of the system, ideally it will serve their business objectives more ...
https://en.wikipedia.org/wiki/Implementation
In the information technology industry, implementation refers to post-sales process of guiding a client from purchase to use of the software or hardware that was purchased. This includes requirements analysis, scope analysis, customizations, systems integrations, user policies, user training and delivery.
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