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https://www.extremeuncertainty.com/production-support-agile-scrum/
A common question I see asked is “how do we do production support in agile / scrum?”. This is a harder problem than it might at first seem. It definitely adds some complexity to the problem of prioritizing work. There are three stages to solving it properly. What actually is production support?
https://www.lisoblog.com/10-steps-your-software-implementation-should-have/
Note: A couple of paragraphs below, you can download this software implementation process in PDF. As you can see, there is a ton of effort put into a large software project. But did you also see where the Four Phase Training and Implementation Plan fits in? The implementation plan commences at Process Refinement and ends at Month-End Support.
https://kanbanize.com/blog/kanban-for-support-teams/
Support is a business function that may be structured in many different ways depending on the size of a company, its complexity and so on. This way, in the following paragraphs, I tried to highlight some of the most popular scenarios of Kanban boards for production support teams. Enjoy! First Level of Support …
http://www.exforsys.com/services/production.html
For production support, the implementation process will be an important procedure to manage and document the ERP systems. Consultants at Exforsys identify user requirements for ERP implementation and ensure that the system works progressively. For production support, input is considered essential and prerequisite to starting the process. The ...
https://wiki.en.it-processmaps.com/index.php/ITIL_Implementation_-_Application_Systems
Now that the process design is complete, the processes are ready for implementation.. If new or changed technical infrastructure is needed to support the ITIL processes, it must be acquired and deployed.The individual steps to be taken will depend on the type of infrastructure.
http://www.enterpriseunifiedprocess.com/essays/operationsAndSupport.html
The support manager must define the support plan prior to deploying a system into production. The system support plan should address: How support will be provided. There are several methods you can use to implement support, such as email, online chat, and a live call center.
http://ectacenter.org/~pdfs/implementprocess/implementprocess-stagesandsteps.pdf
A Guide to the Implementation Process: Stages, Steps and Activities page 7 Stage 1: Exploration The goals of the exploration stage are to identify the need for change, determine what innovation or set of practices are likely to meet that need, and to decide whether or not to move ahead with the implementation process.
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