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https://www.benchmarkportal.com/product/level-1-technical-support-industry-benchmark-report/
Our Level 1 Technical Support Benchmark Report contains valuable industry data, including 41 key performance indicators (KPIs) that represent the averages for the entire industry vertical. You will be able to compare your performance with your industry, metric by metric, side-by-side.
https://solvvy.com/blog/top-customer-service-benchmarks-2018/
Benchmark To Set Your Team Goals, Not To Compare. Industry standards are helpful as a starting point when you’re setting this year’s customer service goals, but continuously comparing your company to industry standards isn’t the most accurate way of determining where you stand.Author: Kaan Ersun
https://www.zendesk.com/benchmark/
The Zendesk Benchmark allows organizations to measure their customer support performance against their peers. Think of it as a friendly competition. It isn’t a survey or an expert opinion—it’s the single best data index based on actual customer support interactions from more than 45,000 companies using Zendesk.
https://www.superoffice.com/blog/customer-service-benchmark-report/
Jan 17, 2020 · Customer Service Benchmark Report. Today we’re excited to release our new study, the Customer Service Benchmark report, which is a study of how 1,000 companies handle customer support. The report, which is 25 pages of customer support insight, took several months to complete, and is now available.
https://www.benchmarkportal.com/public/pdf/Sample%20Reports/Sample-Industry-Report.pdf
benchmark reports that are provided to individual centers that input their data into the BenchmarkPortal database. Note that our industry reports have evolved over time, and continue to do so. We have recently launched our Multi-Channel Benchmark Survey, which includes more data from the email, chat, white mail and social media channels.
https://www.tsia.com/resources/tsia-support-services-benchmarking
Apr 28, 2019 · The TSIA Support Services Benchmark is the most comprehensive benchmark in the industry for a number of reasons: It focuses on providing real insights on correlation and causality that can be used to make a business case and transform your business.Author: Judith Platz
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