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http://informatics.perkinelmer.com/Support/support_and_maintenance_options/
Support and Maintenance Plans Annual Support and Maintenance Plans (SMPs) provide you with one year of telephone and email support, general corrective software updates for versions of the software product you initially licensed during the term, and new feature-enhanced future versions of the software product you initially licensed during the term.
https://cdsweb.cern.ch/record/1277556/files/EMI-DSA1.1-1277556-Software_Maintenance_Support_Plan-v1.0.pdf
Both the Software Maintenance and the User Support tasks are monitored through Key Performance Indicators, that are presented at the en d of the respective sections. OFTWARE
https://images.techstreet.com/direct/SWM_samples.pdf
Company DEF for software maintenance support. System XYZ contains subsystems COLLECTION, PROCESSING, and REPORTING. System XYZ interfaces with systems QRS and STU. This plan details the activities required and specifie s the various responsibilities in order to provide software maintenance for System XYZ. 5.1.1. System.
https://www.mif.vu.lt/~adamonis/pkp/1415p/Tema12-User%20Support%20and%20Maintenance.doc
As it appeared practically, user support played the major role determining user satisfaction with the information system implemented, sometimes even more important than the functionality of the systems. On the other hand, maintenance and user support activities should follow strictly defined process in order to make them manageable.
http://www.crvs-dgb.org/wp-content/uploads/2015/11/Operations-and-Maintenance-Plan-Template.docx
Purpose The purpose of this service level agreement / Operations and Maintenance Plan is to define the required levels of on-going support for the CRVS system, both hardware and software and identify the people and/or organisations responsible for providing the support. 1. Support …
https://klariti.com/software-development-lifecycle-templates/maintenance-plan-template/
You can use this Maintenance Plan template to provide Tech Support personnel with the information necessary to maintain IT systems effectively. Use this template to: Define the support environment, roles & responsibilities, maintenance activities. Monitor the system for continued performance and provide the necessary system modifications.
https://www2.gov.bc.ca/assets/gov/british-columbians-our-governments/services-policies-for-government/information-technology/standards/natural-resource-sector/sdlc/templates/nrs_maintenance_plan_template.docx
This document defines the on-going maintenance and support requirements for a newly developed application or collection of applications supported within one business area. Plans should identify the frequency of maintenance releases, if/when the application cannot …
https://www.doit.state.nm.us/docs/project_oversight/proj_mgmt_templates/DoIT_OperationsAndSupportPlanTemplate.doc
4 Technical Support and Maintenance [Purpose of this Section: Define the technical support and system maintenance to be provided to end users, end user support personnel, and operation support staff.] 4.1 Objectives [Purpose of this Section: State technical support and system maintenance …
http://doit.maryland.gov/SDLC/Documents/SDLC%20Phase%2009%20Operations%20and%20Maintenance%20Phase%20Single%20Hardware.pdf
• Management of changes to the system to support end users • Monitoring of system performance • Performance of required security activities such as backups, contingency planning, and audits • Continuation of end user support through training and documentation . Goals . The purpose of the Operations and Maintenance Phase is to ensure the ...
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