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https://www.zendesk.com/support/features/internal-customer-service/
Internal customer service is the support given by employees in departments in an organization like human resources and facilities to all employees of a company. Though employees are not always thought of as clients, employees need support too, and effective management of those needs improves job satisfaction and productivity within any organization
http://www.matrixcare.com/blog/how-to-build-an-internal-help-desk/
Jul 27, 2017 · What is an internal help desk? An internal help desk can be 1 or 2 people. I call them your “go-to” people or person. This can be a subject matter expert. It doesn’t have to be a large, formalized team and you don’t need fancy phones or software. An internal help desk will become familiar with the common questions or issues within your facility. Then, they can be a key asset to help …
http://certmag.com/internal-and-external-help-desks-an-overview/
Jul 05, 2007 · The information systems department is no exception. For those unfamiliar with help desks, the following provides an explanation of what a help desk is and an overview of the internal and external varieties. According to whatis.com, a help desk is “a place that a user of information technology can call to get help with a problem.”
https://www.getapp.com/blog/different-help-desk-apps-for-internal-and-external-end-users/
You can use the same help desk service for internal and external end users, but most enterprises (especially bigger ones) use one tool for each. There's room for error, but, like most things, planning is key and if you do it right, you're unlikely to go astray. How to nail it. There's no hard and fast rule for this.
https://fitsmallbusiness.com/start-and-manage-a-helpdesk/
Nov 21, 2019 · This means the help desk assists both internal and external customers and can act as a central hub for a customer relationship management ... Multichannel support: Help desk services should allow customers to reach out via text, webchat, ... Routing options: Services should make it easy for administrators to assign tickets to agents.
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