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https://resources.workable.com/help-desk-specialist-questions
Help Desk Specialist Interview Questions. Hire an experienced Help Desk Specialist or an ambitious candidate that you can train. Experienced candidates will have deep knowledge of products, services, and customers they’ve worked with. They will have ready answers for the situational questions and excellent troubleshooting skills.
https://www.glassdoor.com/Interview/help-desk-technician-interview-questions-SRCH_KO0,20.htm
Help Desk Technician Interview Questions. Help desk technician interviews are designed to test your ability to communicate clearly and solve problems over the phone to people who are often flustered. Good communication and the ability to simplify solutions are key qualities for potential employees.
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