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https://rsmus.com/what-we-do/services/tax/indirect-tax/sales-and-use-tax/pennsylvania-addresses-taxable-software-support-services.html
Mar 14, 2017 · Noteworthy, Pennsylvania Gov. Wolf’s budget proposal for the 2017-18 fiscal year would statutorily reenact the sales and use tax on generally all computer services, including support services—providing no doubt that computer support services associated with canned computer software would be subject to the tax.
https://www.salestaxinstitute.com/resources/pennsylvania-issues-revised-ruling-software-support-services
Pennsylvania has revised a legal letter ruling regarding sales and use tax on canned software support services, including guidance regarding support services for digital property. The original ruling issued February 9, 2017 provided that all support services including phone support, consulting and training related to canned computer software was taxable.
https://www.pwc.com/us/en/services/tax/state-local-tax/library/newsletters/salt-insights/pennsylvania-defines-taxable-support-to-canned-computer-software.html
May 11, 2017 · Download Pennsylvania defines taxable ‘support’ to canned computer software and other digital property The revised ruling modified that interpretation and states that only activities that fall within the definition of ‘support’ are subject to tax.
https://www.salestaxhandbook.com/pennsylvania/sales-tax-taxability/software-and-digital-products
While Pennsylvania's sales tax generally applies to most transactions, certain items have special treatment in many states when it comes to sales taxes. This page describes the taxability of software and digital products in Pennsylvania, including canned software - delivered on tangible media, canned software - downloaded, custom software - delivered on tangible media, custom software - downloaded, customization of canned software …
https://www.reedsmith.com/en/perspectives/2017/04/pennsylvania-issues-revised-ruling-on-sales-tax-treatment
Apr 11, 2017 · In the revised ruling, the Department broadly defines taxable “support” to include “advice” or “guidance” regarding software, and specifically states that tax is imposed on “help desk support or call center support” services. 6 This includes support services provided by a third-party vendor that did not sell the software that is the subject of the support service. It also includes IT help desk services, where the support …
https://www.picpa.org/articles/picpa-news/2017/11/30/pa-cpa-journal-are-computer-services-subject-to-sales-tax-again
Ruling SUT-17-001 sets forth a broad definition of taxable support services for canned software. Basically, any sort of verbal advice or guidance regarding canned software, whether delivered by the vendor or a third-party provider, potentially could be considered taxable support, based …
https://www.revenue.pa.gov/GeneralTaxInformation/Tax%20Types%20and%20Information/SUT/Pages/Digital-Products.aspx
WHEN IS THE TRANSFER OF A DIGITAL PRODUCT TAXABLE. The sales and use tax applies to any transfer of a digital product where the purchaser pays a consideration, unless that transfer is otherwise exempt. Common purchases of digital products that are taxable include, but are not limited to:
https://www.ammlaw.com/blog/pennsylvania-sales-tax-now-applies-to-support-maintenance-and-updates-of-canned-computer-software.html
Aug 15, 2017 · Pennsylvania Sales Tax Now Applies to Support, Maintenance and Updates of Canned Computer Software. The Pennsylvania legislature recently enacted changes to the state sales tax code that affect computer software providers and their customers.
https://revenue.support.tn.gov/hc/en-us/articles/204805023-Are-computer-software-telephone-support-services-subject-to-the-Tennessee-sales-tax-
Sep 10, 2015 · Telephone support services, when optional and sold independently from sales of software maintenance contracts, sales of software (or customization of software), or sales of software installation or repair, are not subject to the sales tax.
https://revenue.support.tn.gov/hc/en-us/articles/204898769-Are-computer-software-maintenance-contracts-subject-to-sales-and-use-tax-
State law also says the sale of a support service agreement (e.g., telephone support) that does not include any updates, upgrades, repairs, or installation to computer software and is sold separately from computer software and computer software maintenance contracts is not subject to tax.
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