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https://www.computereconomics.com/article.cfm?id=2761
Desktop Support Outsourcing Not as Popular as it Once Was The question of whether to turn over the desktop support function to a service provider is a critical and surprisingly complicated one. Our research shows there is a moderate cost advantage to outsourcing desktop support tasks, but other factors, including giving up control, can lead to problems.
https://www.gartner.com/en/information-technology/glossary/desktop-outsourcing
Desktop outsourcing is a multiyear or annuity contract or relationship involving the day-to-day management responsibility for operating desktop/client platforms. Services include any combination (or all) of the product support and professional services as they specifically relate to the ongoing management of the desktop resources (including ...
https://www.cio.com/article/2425171/as-prices-for-outsourced-desktop-support-drop--some-it-shops-get-shafted.html
As Prices for Outsourced Desktop Support Drop, Some IT Shops Get Shafted Some cash-strapped IT departments are inking deals with vendors for desktop support services at rock-bottom prices.Author: Stephanie Overby
http://www.computereconomics.com/article.cfm?id=1724
Desktop Support Outsourcing Takes a Hit Companies can reduce costs through outsourcing the desktop support function, but caution is advised as service received by IT users can decline as well. In this Research Byte we assess the five-year trend in frequency of desktop support outsourcing to understand the current climate surrounding this strategy.
https://isg-one.com/events-landing/2019/bay-area-digital-executive-dinner-series/desktop-support-while-outsourcing
Generally, the main cost drivers for outsourcing desktop support services revolve around the locations where people require support and receive services — whether it’s at the service desk, remote support or onsite. In a pure desktop environment, these five components tend to represent the highest costs on a per-seat, per-month basis:
https://www.dataprise.com/it-services/help-desk/outsourced
Dataprise offers comprehensive help desk outsourcing services to businesses requiring a full-service technical resource center, a 24 hour help desk or a part-time help desk. As one of the industry’s leading outsourced service desk providers, we also offer application support …
https://www.computerweekly.com/opinion/Why-outsource-desktop-management
Why outsource desktop management? ... desktop outsourcing is set to take off. ... A department or group of knowledge workers may need 24x7 desktop support, while data entry workers may only ...
https://en.wikipedia.org/wiki/Desktop_outsourcing
Desktop outsourcing is the process in which an organization contracts a third party to maintain and manage parts of its IT infrastructure.Contracts vary in depth and can range from Computer hard- and software maintenance to Desktop virtualisation, SaaS-implementations and Helpdesk operation. It is estimated, that 32% of U.S. and Canadian IT organisations make use of desktop outsourcing in 2014.
https://redmondmag.com/Articles/2014/09/01/Should-You-Outsource.aspx
The Computer Economics Outsourcing Statistics 2014 report, published this summer, included a chart that tracked the use of desktop support by organizations with more than $50 million in revenues ...
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