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https://www.udemy.com/course/it-basics-for-end-users-and-helpdesk-staff/
Oct 09, 2019 · Computer basics / desktop support training course which assumes that you have some previous knowledge of the fundamental basics on how to use a computer and covers the basic IT essentials of desktop support issues that can come up in a company computer network on a daily basis, assuming your PC is running Windows XP, 7 or 10, covering ...3.8/5(266)
https://www.its.msstate.edu/support/desktop/
Information Technology Services (ITS) provides varying levels of desktop computer support for faculty, staff, students, and retired employees actively engaged in University business. Basic support includes phone and email-based assistance for routine technical problems and questions. More comprehensive support is available to departments for University-owned computers. The following principles ...
https://www.thinkhdi.com/education/courses/hdi-desktop-advanced-support-technician.aspx
Desktop Advanced Support Technicians are trusted support advisors and advocates that focus on providing efficient and effective resolutions to customers as it relates to service requests, incidents, and problems escalated by the service desk and the business.
https://www.thinkhdi.com/education/courses/hdi-desktop-support-manager.aspx
The certification exam is based on the HDI Desktop Support Manager (HDI-DSM) Certification Standard and is delivered online through the HDI Learning Center. Each exam consists of 65 multiple choice questions and must be completed in 75 minutes. A minimum score of 80 percent is required to pass a certification exam, unless otherwise published.
http://microsoft-certification.co.uk/mcdst_training.html
The MCDST certification validates the fundamental skills needed to enter the IT industry as a support/help desk professional. More. The desktop support technician role helps end-users be more productive with Microsoft Windows and Microsoft Office.
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