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https://derivsource.com/2014/07/10/the-operations-support-model-its-evolution-how-far-the-industry-has-come-and-where-the-industry-is-going/
Jul 10, 2014 · The evolving operations model. A new operating model is starting to evolve to replace the old model, which reduces the number of processes and avoids duplication. The primary objective of the new model is that a trade is executed with a counterparty on trade …
http://www.enterpriseunifiedprocess.com/essays/operationsAndSupport.html
Because operations support is usually a 24/7 activity, a hand-off protocol should be defined and followed to address the process of handing off a problem if it occurs between shifts, along with a definition of what each team is responsible for completing both prior to and at the completion of a …
https://www.thinkhdi.com/library/supportworld/2017/evaluating-technical-support-models-tiered-support-vs-swarming-part-1.aspx
Examples include getting development more directly involved in front-line support, while encouraging operations teams to play a greater role in design, development, and test activity. Yet queuing, and the work in progress that results, is inherent in the design of the tiered support model. ... A tiered support model naturally results in the ...
https://en.wikipedia.org/wiki/Operations_support_system
Operations Support Systems (OSS), or Operational Support Systems in British usage, are computer systems used by telecommunications service providers to manage their networks (e.g., telephone networks). They support management functions such as network inventory, service provisioning, network configuration and fault management.
https://www2.deloitte.com/content/dam/Deloitte/no/Documents/technology/uk-con-the-next-generation.pdf
back-office, through operations, and into commercial and customer-facing functions. IT plays a fundamental role in a business’ ability to ... and enable every aspect of the business operating model. The Next Generation of IT Operating Models 6 Key Themes for CIO’s 3. To start a new section, hold down the apple+shift keys and click
https://docs.gre.ac.uk/rep/information-and-library-services/operations-support-model
Jul 26, 2017 · Operations Support Model. The purpose of this document is to ensure that there is a clear understanding of who is responsible within ILS, Faculties and Departments for managing the different elements of an IT system as it transfers from ‘Project Mode’ into ‘Business As Usual’ ...
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