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https://its.unl.edu/bestpractices/production-support
The expectation for application/server support must be clearly defined. When support will be provided: day, night, weekends. How support will be provided: in person, online, phone, etc. To what extent will the application/server be supported and what support the user is expected to provide for themselves.
https://www.bitwiseglobal.com/blogs/5-keys-to-unlocking-value-from-production-support-2/
Aug 24, 2015 · 5 Keys To Unlocking Value From Production Support By Sharvari Hongekar, August 24, 2015 Bitwise ... Sharvari heads Ab Initio Centre Of Excellence which in addition to coming up with innovative solutions and best practices in the Ab Initio realm has added immense value in optimizing the Production Support model for large Enterprise clients at ...
https://searchitoperations.techtarget.com/tip/Application-support-best-practices-involve-all-teams
Jan 09, 2018 · Application support best practices come with their own set of rules. The support team must understand how the application is supposed to work for the customer -- how else will they know if something is a feature or a bug? Too often, technical people develop application support skills from a technical viewpoint, not a functional one.
https://www.eimagine.com/agile-and-production-support-best-practices/
Jul 17, 2014 · For production support, we have found that there are a few key principles and practices that make all the difference. These include: 1. Identify a Bug Fix Team. Charging your entire development team with addressing production issues can slow (or completely stop) progress on new projects.
https://www.projectmanagement.com/blog-post/19646/A-checklist-to-setup-a-post-production-support-team
A checklist to setup a post-production support team From the The Project Management Corner Blog by Ranmali Kirinde. A space for sharing project management concepts, tips for improvement, best practices and lessons learnt. certification checklist ...
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