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https://en.wikipedia.org/wiki/Production_Support
A production support person/team is responsible for monitoring the production servers, scheduled jobs, incident management and receiving incidents and requests from end-users, analyzing these and either responding to the end user with a solution or escalating it to the other IT teams.
https://www.extremeuncertainty.com/production-support-agile-scrum/
Production support or maintenance means maintaining a system once it has gone to production, i.e. it has been released to customers. This generally takes the form of fixing production incidents. Something goes wrong and you need to do a production change. We can divide these incidents into two camps:
https://searchitoperations.techtarget.com/tip/ITs-application-support-model-depends-on-everyone-outside-IT
In many organizations, IT service management lacks user and business consultation. A successful application support model must go beyond IT. DevOps has succeeded as an application support model in part because it caters to user experience. The feedback loop between IT operations, developers and users must be as short as possible, but processes must fall below the business's established risk ...
https://www.bitwiseglobal.com/blogs/5-keys-to-unlocking-value-from-production-support-2/
Aug 24, 2015 · 5 Keys To Unlocking Value From Production Support By Sharvari Hongekar, August 24, 2015 Bitwise Support Framework ... coming up with innovative solutions and best practices in the Ab Initio realm has added immense value in optimizing the Production Support model for large Enterprise clients at Bitwise.
https://it.toolbox.com/blogs/fducros/building-your-companys-production-support-framework-092706
Building your company's Production Support Framework. Close. By ... There is much more to production support than a phone number for end-users to call, and a person to pick up. ... I am in the process of defining the production support model for our PeopleSoft HRMS product and would love to see the breakdown of processes and activities based on ...
https://www.thinkhdi.com/library/supportworld/2017/evaluating-technical-support-models-tiered-support-vs-swarming-part-1.aspx
Yet the tiered support model provides no guidance for technical and application specialist groups participate in front line support; instead, the model calls for an escalation and filtering of issues to tier 2 and 3. Tiered support results in queues, work in progress, and backlog.
https://stackify.com/supporting-production-applications-devops-way/
Nov 05, 2014 · However, support of production applications is the second and equally important component in the application lifecycle that is sometimes overlooked. To solve production problems quickly, developers and operations can not be pointing fingers at …
https://www.quora.com/What-is-future-of-Application-Production-Support-guy-in-IT-industry
Nov 01, 2016 · Let me start my answer with an example of my friend. One of my friend was Nov 2015 switched his job from 6 lakh to 10 lakh in Bangalore. after working for 6 months in the company he didn't like the environment around so decided to look around agai...
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