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https://www.computereconomics.com/page.cfm?name=IT%20Spending%20and%20Staffing%20Study
Benchmark your IT operational spending levels by comparing them with those of organizations of similar size and industry sector. Over 20 specific IT cost management ratios and other IT support metrics are provided, such as IT budget as a percent of revenue and IT budget per employee/user, allowing IT executives to highlight opportunities to reduce IT costs, optimize IT expenses, and improve the …
https://www.sysaid.com/blog/entry/the-importance-of-industry-benchmarking-for-it-support
Oct 15, 2019 · While benchmarking internally is great – in that it allows you to identify and report on ongoing improvements – the ability to compare your IT service desk performance with that of other IT service desks offers an independent indication and validation of performance.
https://www.bmc.com/blogs/it-benchmarking-metrics/
Jun 30, 2017 · At a high level, IT benchmarking provides valuable input into how other businesses are tackling critical initiatives. It can offer a helpful frame of reference and inform your decisions.
https://www.apptio.com/products/it-benchmarking
Apptio IT Benchmarking provides self-service peer comparisons of your IT spend over time, enabling an ongoing process for tracking performance, validating decisions, and identifying areas for improvement.
https://www.gartner.com/en/consulting/gartner-benchmark-analytics
Benchmark Analytics. Measure for growth. ... Understanding and comparing performance and support of IT network, storage and infrastructure allow you to present IT value and cost optimization opportunities to the business. Security risk, maturity and spending: ...
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