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https://dictionary.cambridge.org/us/dictionary/english/it-support
IT support meaning: 1. technical help or knowledge provided by computing experts: 2. a team or department in a company…. Learn more.
https://www.greycampus.com/blog/it-service-management/it-support-what-are-the-different-levels
Jan 19, 2018 · Support methodology and Hand over methods to the next level. Tier I or Level 1, is the first support level accountable for basic issues. It is also known as first-line support, level 1 support, support line 1 and others to denote basic support function. The job of a Tier 1 support is to gather the customer’s data and to determine the issue.
https://www.techopedia.com/definition/9675/technical-support-tech-support
There are a few key types of technical support: Time and Material: This type of support is common in the tech industry. Managed Services: This is usually given to large-scale customers rather than individual consumers. Block Hours: This is a prepaid support system where the customer pays for a ...
https://learn.org/articles/What_is_an_IT_Support_Technician.html
An IT support technician is responsible for helping customers and consumers understand how to use and fix their computers or other various technologies. You may receive complaint calls about malfunctioning equipment and have to diagnose the problem over the phone and help the customer solve the problem if possible.Degree Required: Associate's degree or postsecondary training; Bachelor's required for some positions
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