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https://www.techdonut.co.uk/sites/default/files/sample_it_support_agreement.pdf
This document is an example IT support agreement between a small business and an IT support company. Check the ‘IT Donut advice’ boxes for explanations of each area of the agreement. Usage This sample agreementhas been produced by The IT Donut (www.itdonut.co.uk) and Abussi
https://www.template.net/business/contracts/it-support-contract-template/
Once the paper is signed, it is a legally bound document. Unless stated otherwise, you cannot make any changes without the consent of all the parties involved. Contract templates in Apple Pages will help you create the best contracts that might be of great use to you and your business. Sample Remote IT Support Contract Template PDF Download
http://itmanagersinbox.com/1556/how-to-write-it-technical-documentation/
Log each set of documentation including the reference number (NS-21), the title of the documentation (Network Support – Troubleshooting Connectivity Issues), the location of the soft copy of the document, the author of the document and the last revision date. When you print out your documentation you can put it in a binder and label it.
https://community.spiceworks.com/topic/157137-it-support-documentation-tool
Sep 22, 2011 · Just wondering what people use to provide a central location for support documents to the daily tasks. For example we all build up a nice collection of procedures and suchlike that reside in folders somewhere and can end up quite difficult to keep …
https://www.nettinc.com/information/support-documents
Support Documents. Nett Technologies Inc. is an innovative company that specializes in the development, design and manufacturing of emission control solutions for the construction, mining, material handling, power generation, utility, trucking and marine industries.
https://emich.edu/it/help/pdf/ithdsle.pdf
IT Help Desk Service Level Expectations Minimally Supported Services The IT Help Desk provides minimal support for University‐owned computers that do not meet the minimum requirements as currently posted on the IT web site. Minimal support is also provided for customer‐owned computers and devices4. “Minimally supported” means that the
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