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https://www.itglue.com/blog/documentation-best-practices/
Apr 08, 2019 · Ultimately, your documentation isn’t going to improve if it isn’t being managed. Using these tools and techniques will save you time, and will give you the confidence that good documentation practices are taking place. Gamify. At IT Glue, we’re proud lovers of documentation because we’ve seen the benefits.Author: Ashley Ogilvie
https://community.spiceworks.com/topic/1570643-it-documentation
Jul 29, 2016 · Accurate, up to date network diagrams / maps are an essential core component of good IT Documentation, as others in the post have also mentioned. Whilst Visio is the most widely used tool to draw these maps - it can no longer keep up with the what's needed for modern IT / network documentation.
http://www.agilemodeling.com/essays/agileDocumentationBestPractices.htm
The best documentation is the simplest that gets the job done. ... Best Practices for Determining What to Document. The following practices will help you to determine what to document: ... support documentation, operations documentation, and system overview documentation. Your team's ...
https://www.givainc.com/wp/help-desk-best-practices-itil-help-desk-institute.cfm
This White Paper is a summary of Help Desk Best Practices from the following three authority sources: the Information Technology Infrastructure Library (ITIL), the Required Practices for Organizations (BS15000) and the Help Desk Institute (HDI) Best Practices …
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