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https://www.helpspot.com/blog/a-guide-to-support-ticket-categorization
A Guide to Support Ticket Categorization. Categories are the basic building blocks used to organize your customer service software.Choosing the wrong categorization strategy will have repercussions throughout your customer service or help desk team, from inefficiencies in assigning requests to inability to accurately report on the types of requests you’re receiving.
https://community.spiceworks.com/topic/32581-list-of-good-helpdesk-categories
Aug 22, 2017 · does anyone have a goode variety of helpdesk categories that I might be able to incorporate into my Helpdesk environment. I was able to come up with a few but in essence i would like to have a better variety of choices already established without having to wait for a call to come in and create a category for the particular request as they come in.
http://www.edugeek.net/forums/general-chat/7177-help-desk-ticket-categories.html
Oct 21, 2008 · General Chat Thread, Help Desk Ticket Categories in General; Hi, I'm in the process of reviewing my helpdesk categories as we don't seem to have everything covered.
https://buildahelpdesk.com/help-desk-ticket-classification/
Help Desk Operational categories is a tiered structure that is based on what the customer calling in is experiencing. At the begging of a Help Desk support call an agent may not know the true nature of the incident until they perform troubleshooting steps.
http://www.itninja.com/question/helpdesk-tickets-categories-and-subcategories
Hi everyone, We are looking into switching over to the KACE helpdesk sometime in the near future. Our current HD lets a user specify a category (software, hardware, network, etc.) in one drop down and then, based on that, they can choose a subcategory.
https://community.sysaid.com/Sysforums/posts/list/2529.page
Apr 24, 2015 · In SysAid Release 6.0 new installations - the categories have been populated with Best Practice SysAid Categories to run a Service Desk. So new installations come with out of the box recommended categories that can get you started with your service desk.
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