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https://www.techrepublic.com/blog/decision-central/deciding-the-proper-user-it-support-ratio/
Deciding the proper user/IT support ratio. ... It's not easy to figure out exactly how many support personnel you need to make sure that calls are answered in a timely fashion while not driving ...Author: John Sheesley
https://orangematter.solarwinds.com/2018/05/30/whats-the-average-service-desk-to-employee-ratio/
One lucky support member works in a tech-savvy environment with a 30:1 user to service desk worker ratio, while another is outnumbered with an 800:1 ratio. An informal average from 17 reported user to service desk worker ratios on numerous IT discussion threads was 242 users to one service desk worker.
https://community.spiceworks.com/topic/936427-it-support-to-end-user-ratio
May 07, 2015 · Hi, I manage a Helpdesk in a commercial environment, fortunately we are in a growing market at the moment and the company is growing. I want to establish some idea of the ratio between end-users and IT support analysts in similar (commercial) environments.
https://www.quora.com/How-many-non-soldiers-are-needed-to-support-one-combatant
In the Army we use the term "tooth-to-tail" to describe the ratio of fighters to non-fighting support troops. In World War I the tooth to tail ratio was 1.1 : 1 overall for the entire U.S. Army Expeditionary Force. Down in the fighting divisions...
https://www.workforce.com/news/ratio-of-it-staff-to-employees
For example, the typical IT staffing ratio (the number of employees supported by each IT worker) is 1:27 among all companies included in the survey. However, companies with 500 or fewer employees typically have an IT staffing ratio of about 1:18, while companies with 10,000 or more employees have a …
https://www.thinkhdi.com/library/supportworld/2016/staffing-ratios-for-support.aspx
On average, each employee contacts support twice per year (.16 times per month) and average handle time is 7 minutes, by phone or email. Each organization has the same number of employees. Do they need the same number of support staff? It’s pretty obvious that they don’t, so a ratio is useless in this case (and in many real-world cases).
https://hr.toolbox.com/question/ratio-of-clerical-administrative-staff-to-employees-in-support-functions-012510
Ratio of clerical & administrative staff to employees in support functions Dear HR colleagues, I am currently conducting a study for my organisation (large organisation) on the right size and number of our clerical & admin staff as ratio to our professionals and managers.
https://en.wikipedia.org/wiki/Tooth-to-tail_ratio
The tooth-to-tail ratio (T3R), in military jargon, is the amount of military personnel it takes to supply and support ("tail") each combat soldier ("tooth"). While both "tooth" and "tail" soldiers may find themselves in combat or other life-threatening situations, "tooth" soldiers are those whose primary function is to neutralize the enemy.
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