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https://www.givainc.com/wp/sample-it-help-desk-service-level-agreement-sla.cfm
Jan 01, 2014 · This example service level agreement (SLA) shows how can you develop an SLA, what should be included in the SLA, and who needs to be a party to the SLA. ... In order to provide optimal first level support service to all departments, all problem and repair calls must be received by the Help Desk.
This Agreement represents a Service Level Agreement ("SLA" or "Agreement") between Company name and Customer for the provisioning of IT services required to support and sustain the product or service. This Agreement remains valid until superseded by a revised agreement mutually endorsed by the stakeholders.
https://www.techdonut.co.uk/it-support/it-support-contracts/sample-service-level-agreement
A service level agreement (SLA) forms part of the contract between your business and its IT supplier The SLA sets out what levels of service are acceptable and - crucially - explains what compensation you will receive if the IT supplier fails to meet these levels.
https://www.upcounsel.com/service-level-agreement
In support of services outlined in this Service Level Agreement, the Service Provider will respond to service related incidents and/or requests submitted by the Customer within the following time frames:
https://doit.creighton.edu/services-provided-doit/service-level-agreements/standard-desktop-support-sla
This is a Service Level Agreement (SLA) between the campus community and the Division of Information Technology to document: The Standard Desktop Support (SDS) Service The general levels of response, availability, and maintenance associated with this service.
http://www.jollytech.com/download/Jolly-Technical-Support-Plan-Service-Level-Agreement.pdf
This Agreement represents a Service Level Agreement “SLA” or “Agreement” between Jolly Technologies Inc. (“Service Provider” and [Customer Name] “Customer” , together referred to as “Stakeholders”, for the
https://www.cio.com/article/2438284/outsourcing-sla-definitions-and-solutions.html
A service-level agreement (SLA) defines the level of service you expect from a vendor, laying out the metrics by which service is measured, as well as remedies or penalties should agreed-on ...
https://its.ucsc.edu/sla/
The Service Level Agreements (SLAs) reflect our client-focused, services-based commitment to you. We commit to: Document and publish the technology services that ITS provides. Provide predictable levels of response, availability and service maintenance. Document our responsibilities as a service provider and of clients receiving services.
https://www.qualys.com/support/sla/
Service Level Agreement (SLA) Cloud Services Support Policy Qualys Standard Support shall include the following: Cloud Services Updates. Updates may be made to Cloud Services for many reasons including, but not limited to the following: security fixes, critical patches, general maintenance, functionality, and documentation. Qualys is under no ...
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