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https://www.techrepublic.com/blog/decision-central/deciding-the-proper-user-it-support-ratio/
When figuring out staffing in your IT department, one of the hardest thing to do is to figure out exactly how much support staff you need based on the number of users you have. Here's a video from ...Author: John Sheesley
https://www.thinkhdi.com/library/supportworld/2016/staffing-ratios-for-support.aspx
On average, each employee contacts support twice per year (.16 times per month) and average handle time is 7 minutes, by phone or email. Each organization has the same number of employees. Do they need the same number of support staff? It’s pretty obvious that they don’t, so a ratio is useless in this case (and in many real-world cases).
https://www.computereconomics.com/page.cfm?name=IT_Staffing_Ratios
"IT Staff to Employee Ratios" or "IT Staff to User Ratios?" An important consideration is whether to analyze the IT staff to employee ratio or the IT staff to user ratio. We have found that the metrics are more accurate and more useful when based on the number of users of IT, rather than traditional "IT staff to employee ratios."
https://www.workforce.com/2003/02/06/ratio-of-it-staff-to-employees/
17 rows · Feb 06, 2003 · Ratio of IT Staff to Employees. A chart showing how many techies …
https://www.industryweek.com/the-economy/public-policy/article/22007831/it-matters-it-support-staffend-user-ratio-short-of-ideal
Survey results also indicated that CIOs from the largest companies (greater than 1,000 employees) were closest to their ideal level of technical support, with a ratio of end-users to IT staff …
https://www.interxect.com/how-large-an-it-staff-do-you-need/
Your staff will also be required to have the time necessary to figure out how to grow the services to meet the growing business, which means that they can’t be 100% allocated to fighting fires, that is, only addressing support issues. You may even find that it’s not so much the quantity of staff …
https://community.spiceworks.com/topic/405768-it-staff-ratio
Nov 13, 2013 · • Results from a Gartner (http:/ / www.gartner.com) survey that describe typical end-user/support staff ratios and information on what staffing numbers the Stamford, CT-based analysts are recommending for companies today. • A formula to calculate the best ratio for your organization.
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