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http://chambers.com.au/glossary/quality_management.php
IT Quality Management (Contrast with: quality assurance , quality control ) IT Quality management is the process of understanding how your customers feel and making software products and services that they will love, and, as a consequence, value.
https://advisera.com/9001academy/knowledgebase/quality-management-system-what-is-it/
A Quality Management System, often called a QMS, is a set of internal rules that are defined by a collection of policies, processes, documented procedures and records. This system defines how a company will achieve the creation and delivery of the product or service they provide to their customers.
https://asq.org/quality-resources/quality-management-system
A quality management system (QMS) is defined as a formalized system that documents processes, procedures, and responsibilities for achieving quality policies and objectives. A QMS helps coordinate and direct an organization’s activities to meet customer and regulatory requirements and improve its effectiveness and efficiency on a continuous basis.
http://publications.lib.chalmers.se/records/fulltext/179378/179378.pdf
Abstract IT services are a necessary support for most business processes; therefore the quality of IT support services is a topic of high importance. The aim of this study was to analyse how an IT helpdesk service can be improved in order to align with the organisation’s expectations.
http://www.yourarticlelibrary.com/database/importance-of-management-support-systems-for-business-enterprises/10438
Management support systems focus on managerial uses of information resources. These systems provide information to manage for planning and decision making. The information provided by these systems is based on both the internal and external data using various data analysis tools.
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