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https://www.cio.com/article/3268911/2-trends-reshaping-the-future-of-it-support.html
2 trends reshaping the future of IT support We are in the early stages of a broader transformation in how enterprise organizations look at the role of support. In the near future, support will ...
https://blog.capterra.com/tech-support-trends-for-2018/
In 2017 several trends rocked the tech support industry, including the rise of messaging apps for tech support. I warned in 2016 that brands shouldn’t use Messenger for customer service, but the truth is that brands need to take customer service requests however customers want to give them.. Gartner analysts predict (gated content) that by 2019, more requests for customer support will come ...
https://www.comptia.org/content/research/it-industry-trends-analysis
The trend is also showing positive returns for companies that sell and support technology. Half of these firms report either major or minor levels of IoT-related sales in the last year, with others experimenting internally. Today, IoT as a managed services play is driving the most revenue in this category, but looking ahead to the next two ...
https://www.totalityservices.co.uk/six-top-technology-trends-2018/
Jan 26, 2018 · Six Top Technology Trends for 2018. The rapid pace of technological growth means that you can look forward to new developments and trends with every passing year. Here is a look at six for 2018. AI-powered chatbotsLocation: 7-8 Crescent Stables, Putney, SW152TN, London
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