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https://www.superoffice.com/blog/what-is-crm/
Jan 03, 2020 · Managing customer relationships is very important and CRM helps in several ways: - Link tasks to many CRM features and stay organized, - Powerful support system with ability to auto import support tickets, - Track time spent on tasks and bill your customers, - Ability to assign multiple staff members on task and track time per assigned staff, - Keep track of leads in one place and easily ...
https://www.nutshell.com/blog/what-does-crm-do/
CRM helps customer support. Personalize the customer experience Knowing the history of previous conversations with each customer enables your support team to deliver excellent customer service every time. By providing access to detailed customer notes and interactions, CRM lets your support team see the person behind each ticket.
https://www.nutshell.com/blog/crm-not-just-for-sales/
Whether it’s general correspondence, customer feedback, proposals, support, or sales, your CRM has it all. It’s up to you to use that data to your benefit. Let’s look at a few of the ways CRM can be used beyond sales. CRM as a marketing tool. As a marketer myself, actively using a CRM has proven to be extremely valuable.
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