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https://www.longviewsystems.com/services-and-offerings/end-user-experience/service-desk/
Service Desk & Deskside Support IT support is only as good as the Service Desk providing the first point of contact and its ability to escalate appropriately. This service must always be accessible, reliable, professional, and accurate.
http://www.workspacealliance.com/tl_files/content_resources/pdf/portfolio/GWA_Factsheet_Deskside_Support.pdf
Deskside Support ‘Complete end user workspace support on location’ Professional support for your end users with their workspace devices and functionality is essential for optimal productivity. In addition to remote services is support on location for different user work styles in almost any organization a must when remote resolution is not
https://www.atlassian.com/itsm/service-request-management/help-desk-vs-service-desk-vs-itsm
As the ITIL service desk definition states, this help may take the form of incident resolution or service request fulfillment, but regardless of what type of help is being provided, the goal of a service desk is to deliver high-quality service to customers in a timely manner. Service desks …
http://met-networks.com/whats-the-difference-between-help-desk-and-desktop-support/
Desktop Support deals with end users and office equipment, this service would include break-fix and limited technical guidance and support, usually offered remotely, to support and fix any software related issues on a users’ computer and the company’s networks, phones and printers.
https://www.thinkhdi.com/~/media/HDICorp/Files/White-Papers/whtppr-0114-desktop-support-road-map.pdf
In the past, desktop support was truly deskside support, where a technician or analyst would physically visit a customer’s desk to troubleshoot and resolve incidents or install new software. With the advent of remote support technologies, self-help, and self-healing, such deskside visits are, by and large, no longer necessary.
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