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https://searchdatacenter.techtarget.com/definition/ITIL
Dec 01, 2018 · ITIL (Information Technology Infrastructure Library): The ITIL (Information Technology Infrastructure Library) framework is designed to standardize the selection, planning, delivery and support of IT services to a business. The goal is to improve efficiency and achieve predictable service levels. The ITIL framework enables IT to be a business ...
https://www.helpsystems.com/solutions/automation/service-support-itil-version-2
ITIL Service Support. Service Support is one of two disciplines comprising IT Service Management. It encompasses the support processes necessary to ensure service quality. These processes manage problems and changes in the IT Infrastructure and are more control-oriented than technical in nature.
https://www.ibm.com/cloud/learn/it-infrastructure-library
Today, ITIL no longer refers to "Information Technology Infrastructure Library"—instead, it is a standalone term. What is an ITIL? ITIL is a library of best practices for managing IT services and improving IT support and service levels. One of the main goals of ITIL is to ensure that IT services align with business objectives, even as ...
https://www.pinkelephant.com/en-us/Course/ITIL-4-Create-Deliver-Support
The ITIL ® Specialist – Create, Deliver & Support (CDS) is one of five courses needed to achieve ITIL 4’s Managing Professional (MP) designation. This 3-day course covers the core service management activities and expands beyond the current scope of ITIL v3 to cover the ‘creation’ of services.
http://www.haddonhillgroup.com/consulting/itil.php
What is IT infrastructure? IT infrastructure comprises all the hardware and software that support delivering the enterprise's business services (both customer-facing and internally facing). ITIL emphasizes the relationship between the IT organization and the business's customers and partners.
https://freshservice.com/itil/what-is-itil
ITIL Evolution. Information Technology Infrastructure Library, ITIL is defined as a framework with a set of best practices for delivering efficient IT support services. It enables organizations and individuals to deliver cost-effective IT Service Management, ITSM aligned with business vision, strategy and growth and acts as a single point of contact between service provider and end users.
https://wiki.en.it-processmaps.com/index.php/ITIL_Technical_Management
Technical Management provides technical expertise and support for the management of the IT infrastructure. This ITIL process plays an important role in the technical aspects of designing, testing, operating and improving IT services, as well as in developing the skills required to operate the IT infrastructure required.
https://www.cio.com/article/2439501/infrastructure-it-infrastructure-library-itil-definition-and-solutions.html
What is ITIL? Your guide to the IT Infrastructure Library ITIL is a framework of best practices for delivering IT services. ITIL’s systematic approach to IT service management can help ...
https://en.wikipedia.org/wiki/Information_Technology_Infrastructure_Library
ITIL, formerly an acronym for Information Technology Infrastructure Library, is a set of detailed practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business.. ITIL describes processes, procedures, tasks, and checklists which are not organization-specific nor technology-specific, but can be applied by an organization toward strategy, delivering ...
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