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https://wiki.scn.sap.com/wiki/display/SAPITSM/SAP+Solution+Manager+-+ITIL+Certified
Dec 15, 2016 · The award is a milestone for SAP Solution Manager: the ITIL certification proves that SAP Solution Manager is a premium and functional mature product that is been provided to SAP customers within their support contracts. SAP Enterprise Support customers are allowed to use SAP Solution Manager for their entire IT solution.
https://support.sap.com/en/alm/solution-manager/training-services/alm-consulting-services/it-service-management.html
IT Service Management allows you to contact all parties involved in a message. It enables you to run ITIL-compliant processes such as incident and problem management, change and service asset management, knowledge management, financial management, and more. SAP Solution Manager is certified for 15 ITIL 2011 processes.
https://www.ukbitsolutions.com/blog/sap-solution-manager-sap-solman-itil-support/
Sep 06, 2019 · SAP SOLUTION MANAGER – ITIL Support. SAP SOLMAN ITIL. SAP Solutions Manager has been certified from Pink VERIFY to comply with all of the 15 ITIL processes that are currently available for certification. And also the German company SERVIEW has given their award called “SERVIEW Certified Tool” to achieve SAP AMS Support.. ITIL certification proves Solution Manager in SAP …
http://www.rbe-plus.ru/pdf/solman_ITIL.pdf
SAP EarlyWatch Alert Upgrade of SAP solutions SAP methods & tools E-learning mgmt. Test management Implementation of SAP solutions SAP methods & tools Global rollout Customizing sync. E-learning mgmt. Test management CORE BUSINESS PROCESSES Required for the delivery of = SAP Standard Support Services Root Cause Analysis Safe remote access
http://www3.pinkelephant.com/articles/PinkBMCSAPSurvey.pdf
Survey Results: ITIL Best Practices In SAP Environments Page 5 of 18 2 ITIL & ERP ITIL is a collection of best practices that help companies implement an IT Service Management (ITSM) culture. Its growing popularity reflects the substantial impact ITIL can make on a company's IT and business performance, and, in combination with other
https://support.sap.com/en/offerings-programs/ccoe/media-library.html
Advanced Secure Support SAP Standard Support SAP Product Support for Large Enterprises SAP MaxAttention & SAP ActiveAttention Support Services Single Sign-on With SAP Passports Tools for Service Sessions SAP EarlyWatch Alert SAP OS/DB Migration Check SAP Security Optimization Services See All Services...
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